contributing to the creation and development of Citi's Controls training program
supporting the execution of training and communication strategies that combines and improves online digital media with other training channels
support ongoing maintenance and operating routines of Controls Job Family Group, including Skills and annual Skills Assessment cycles
provide support and guidance to ensure that all training and communications materials remain current with evolving Controls standards, adhere to industry best practices, and align seamlessly with Central Controls organizational objectives
support the creation and application of workplace learning and development principles
strong project management skills
support development of communications and learning concepts beyond self-paced training
Requirements
5+ years of progressive experience in learning and development, communications, organizational effectiveness, risk management, compliance, audit, or other control-related functions within the financial services industry
commitment to quality, attention to detail, and continuous improvement
good knowledge of Risk and Control processes and ability to identify, measure, and manage key risks and controls
track record supporting training related projects and programs
ability to see the big picture with high attention to critical details
contribute to the development and implementation of strategy and process improvement initiatives to improve current processes
strong facilitation and project management skills
strong stakeholder management skills and experience
ability to understand and translate technical information into user friendly terms
well organized, detail oriented and able to work in fast paced environment
strong working knowledge/experience in Microsoft Office (Word, PowerPoint, Excel)
excellent problem-solving skills
ability to deliver clear and concise presentations and influence audiences
strong sense of accountability and ownership, with focus on delivering results
excellent communication skills
exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Benefits
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
learning and developmentrisk managementcomplianceauditproject managementfacilitationprocess improvementtraining program developmentcommunication strategiescontrols standards
Soft skills
attention to detailcommitment to qualitycontinuous improvementstakeholder managementproblem-solvingorganizational skillsability to influenceaccountabilityownershipability to translate technical information