Client Service Representative
Cisive
full-time
Posted on:
Location Type: Remote
Location: Maryland • United States
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About the role
- Serve as the primary point of contact for clients providing exceptional support
- Handle inquiries pertaining to the client’s background screening program
- Ensure clients receive superior service throughout their journey
- Assist clients with various topics including communication of investigative findings and reporting
- Collaborate with other members of the organization to support client’s screening program
Requirements
- Minimum of 3-5 years of client relations experience
- Background Screening and/or pre-employment screening experience strongly preferred.
- High School Diploma or equivalent required; Secondary education degree strongly preferred.
- Proficiency in Microsoft Office required.
- Salesforce experience a plus.
- Excellent written and verbal communication skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
background screeningpre-employment screeningMicrosoft OfficeSalesforce
Soft Skills
client relationscommunicationcustomer servicecollaborationwritten communicationverbal communication
Certifications
High School DiplomaSecondary education degree