Cisive

Account Director

Cisive

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

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Job Level

Lead

About the role

  • Guide, mentor, and motivate the account management team to meet and exceed revenue and retention goals.
  • Develop and implement overarching strategies for client retention, growth, and customer satisfaction.
  • Build and maintain strong, long-term relationships with high-value clients and ensure program success and compliance.
  • Drive expansion within existing client accounts and identify new business opportunities to increase revenue through upselling products and program expansions.
  • Work closely with departments like sales, marketing, and product management to improve customer experience and achieve business goals.
  • Track key customer experience and account performance metrics, analyze data, and report on progress and goals to senior leadership.
  • Manage account management budgets, establish financial goals, and forecast service revenue.
  • Negotiate contracts and pricing with existing clients.
  • Lead and mentor a team of account directors and account managers.
  • Drive the partnership team's success through coaching, skill development, and resource management.
  • Provide regular updates to the executive team on partnership progress, challenges, and performance metrics.
  • Align account management efforts with the company’s overall business strategy and growth goals.

Requirements

  • Bachelor’s degree in business, Marketing, or a related field required.
  • 7+ years of experience in account management including 3+ years in a leadership role.
  • Proven track record of successfully managing high-level client relationships and driving business growth through collaborations.
  • Strong negotiation, communication, and interpersonal skills.
  • Ability to analyze market trends, customer behavior, and business data to inform strategy.
  • Experience working across multiple departments and with senior executives.
  • High-level problem-solving skills and an ability to address challenges in complex partnerships.
  • Excellent project management skills and ability to handle multiple initiatives simultaneously.
  • Strong leadership abilities and a collaborative mindset.
  • Ability to influence others, both internally and externally.
  • High-level strategic thinking with the ability to execute on tactical goals.
  • Comfortable with ambiguity and making decisions with limited information.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient retention strategiesdata analysisbudget managementcontract negotiationbusiness growth strategiesproject managementmarket trend analysiscustomer experience improvementfinancial forecasting
Soft Skills
leadershipmentoringcommunicationinterpersonal skillsproblem-solvingcollaborationinfluencestrategic thinkingadaptabilitycoaching
Certifications
Bachelor’s degree in businessBachelor’s degree in Marketing