Cisive

Account Manager

Cisive

full-time

Posted on:

Location Type: Remote

Location: Maryland • Virginia • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage a portfolio of accounts at a high level to ensure customer satisfaction and retention
  • Using the required documents and in accordance with the Salesforce Queue Policy, clearly and concisely present spec changes and IT issues and projects to IT and Change Management via Salesforce
  • Track and monitor IT projects in the Salesforce and Target Process queues and manage ETAs (internally and externally)
  • Coordinate internal involvement in order to meet client expectations (IT, Ops, Client Services, etc.)
  • Work closely with Client Services to ensure client satisfaction and problem resolution and keep Client Services apprised of account changes through regular phone and email communications
  • Schedule and facilitate regular calls (how often depends on the client)- the purpose of the calls is to discuss program health, best practices, new products/initiatives, etc.
  • Client specific training for new and existing CSRs
  • Annual top to bottom account analysis- spec review, enhancement recommendations, proposals (system and spec), YOY analysis, SLAs- were they met, why, suggestions to improve if not met, contract commitments- were they met for the year, why, etc
  • Prepare Quarterly Business Review (QBR) Presentations including background statistics (run through CART), program enhancements, pending projects, industry trends, and other topics as required by the client
  • Ensure QBR Presentations and QBR notes are uploaded in Salesforce and to the Wiki in a timely manner
  • With the help of the CSR’s, ensure that the Wiki is continually updated and documented (i.e. Specs, fee schedules, etc.)
  • Recognize and capitalize on opportunities to upsell
  • Track SLAs and ensure contract commitments are met
  • Prepare EOM reports in accordance with provided requirements
  • Track and coordinate contract renewal as needed
  • Other assigned tasks on an as needed basis.

Requirements

  • High School Diploma or equivalent Required
  • Bachelor’s degree preferred, or 1-3 years in a similar support role required
  • Healthcare experience strongly preferred
  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, documentation and presentation skills
  • Excellent verbal and written communications skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Excellent time and project management skills
  • Strong attention to detail and adherence to deadlines
  • Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Benefits
  • It's fun to work in a company where people truly BELIEVE in what they're doing!
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementclient-focused solutionscontract managementSLA trackingQBR preparationspec reviewdata analysisupselling
Soft Skills
communicationpresentationinfluenceattention to detailrelationship buildingcritical thinkingproblem-solvingtime managementself-motivation
Certifications
High School DiplomaBachelor's degree (preferred)