Technical Support Analyst
Cision
full-time
Posted on:
Location Type: Remote
Location: Kentucky • United States
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About the role
- Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
- Be a problem-solver that seeks to understand the heart of each client’s issue
- Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
- Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
Requirements
- Honesty and integrity – always doing the right thing for our clients
- Passion for service and a dedication to client satisfaction
- A curious nature that seeks to understand the root of the issue
- Focused on delivering on our promises
- Willing to do whatever it takes to always bring our best work
- Unafraid to move with speed and efficiency to make things happen
- A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
- Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) (Bonus Points)
- Prior use of Salesforce or another customer relationship management software (Bonus Points)
- Bachelor’s Degree (Bonus Points)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ANSI X12 EDI transactionsmedical billing claim formsCMS 1500UB-04
Soft Skills
problem-solvingcommunicationclient satisfactioncuriosityintegritydedicationspeed and efficiencypositivity
Certifications
Bachelor’s Degree