Cisco

Failure Analysis Technical Leader

Cisco

full-time

Posted on:

Location Type: Hybrid

Location: San Jose • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $159,800 - $202,300 per year

Job Level

Senior

About the role

  • Drive the improvements in the accuracy of the fault duplication and isolation
  • Provide direction and techniques on customer issues
  • Engage Design engineering and communicate findings and resolutions for HW and SW field issues
  • Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers
  • Defect-detection including containment analysis
  • Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issues
  • Articulate key technical issues to customers, sense issues early, identify impact and partner to drive resolution
  • Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues
  • Drive innovation, new technology/processes
  • Organize, plan, track and close-out design, components, and manufacturing issues associated with the products
  • Evolving the Product debug document over the Product Life Cycle
  • Responsible for communication on key issues along with quality group to design engineering, accounts and escalation teams
  • Proactive engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field
  • Collaborate with PQE/CEs and drive Corrective/ Preventive action
  • Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation

Requirements

  • Bachelor’s degree in electrical or computer engineering with 8+ years of related experience
  • Experience with High-Speed Network Interfaces along with previous hands-on board design expertise
  • Familiarity with board design tools such as Cadence Allegro or similar tools
  • Hardware design, schematics generation, and design validation for service provider routing products
  • Experience with sophisticated high speed board design and board bring-up
  • Knowledge of Cisco products.
  • Preferred Qualifications: Master’s degree in electrical or computer engineering.
  • Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
  • Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
  • Familiarity with leading-edge CPUs such as Intel or AMD, analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.
  • Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus
Benefits
  • medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • paid parental leave
  • short and long-term disability coverage
  • basic life insurance
  • 10 paid holidays per full calendar year
  • 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • paid year-end holiday shutdown
  • 4 paid days off for personal wellness determined by Cisco
  • 16 days of paid vacation time per full calendar year
  • flexible vacation time off program
  • 80 hours of sick time off provided on hire date
  • optional 10 paid days per full calendar year to volunteer
  • potential annual bonuses for non-sales roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
high-speed network interfacesboard designschematics generationdesign validationhigh-speed SERDESsignal integritypower distribution techniquesunit test methodologiesagile working environmentdebug and troubleshooting
Soft Skills
communicationcollaborationproblem-solvinginnovationorganizationplanningtrackingcustomer engagementproactive engagementarticulation of technical issues
Certifications
Bachelor’s degree in electrical engineeringBachelor’s degree in computer engineeringMaster’s degree in electrical engineeringMaster’s degree in computer engineering