Customer Service Lead
Cisco
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $27 - $36 per hour
Job Level
About the role
- Lead and support customer service representatives, modeling high-quality service and professionalism.
- Monitor call queues, staffing levels, and service metrics to meet performance targets.
- Serve as a primary resource for operational questions, training, and issue resolution.
- Handle complex customer and policyholder inquiries across phone, email, and documentation workflows.
- Process insurance documents accurately and maintain up-to-date customer records.
- Collaborate with internal teams to resolve issues and support continuous improvement.
Requirements
- High school diploma or equivalent experience.
- 7+ years of customer service or contact center experience; prior Lead/Specialist experience preferred.
- Strong written and verbal communication skills.
- Typing speed of 40+ WPM and strong technical proficiency.
Benefits
- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off
- paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall monitoringissue resolutioninsurance document processingcustomer record maintenancetyping speed 40+ WPMtechnical proficiency
Soft Skills
leadershipcommunicationprofessionalismcollaborationproblem-solving
Certifications
high school diploma