Application Support Technician
Ciril GROUP
full-time
Posted on:
Location Type: Office
Location: Villeurbanne • France
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About the role
- Provide technical support to clients facing technical or functional issues
- Prioritize requests and prepare an intervention report for the client
- Perform remote interventions for monitoring, assistance, configuration, and customization of our software
- Identify, document and report any bugs and verify their resolution
Requirements
- Technical education in IT (degree or relevant vocational training)
- Proven initial experience in technical support at a software vendor
- Experience providing technical support for ERP software
- Proficient in SQL
- Attention to detail, autonomy and strong organizational skills
- Knowledge of public-sector finance is a plus
Benefits
- Profit-sharing, incentive plan, holiday bonus and meal vouchers
- 12 RTT days per year in addition to 5 weeks of paid leave
- Remote work policy – 1 day per week
- €20 net/month for cyclists and carpoolers (Sustainable Mobility Allowance)
- Works council benefits, complementary health insurance and provident coverage for all
- Committed, sustainable CSR approach: 9 volunteer-based participatory groups
- Social activities: soccer, pétanque, gaming evenings, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportERP softwareSQL
Soft Skills
attention to detailautonomyorganizational skills
Certifications
degree in ITvocational training in IT