Ciril GROUP

Support Engineer

• Provide technical support to clients facing technical or functional issues
• Prioritize requests and prepare an intervention report for the client
• Perform remote interventions for monitoring, assistance, configuration, and customization of our software
• Identify, document and report any bugs and verify their resolution

Application Support Technician

Project Manager

• Manage Key Accounts relationships
• Act as the primary client contact for project and service-related matters
• Ensure regular and structured client relationship follow-up
• Organize and lead governance bodies (project committees, steering committees, etc.)
• Ensure a high level of client satisfaction
• Identify and qualify client needs
• Detect business development opportunities
• Contribute to tender responses and cost estimates
• Manage the full project lifecycle according to internal methodology
• Plan, coordinate and monitor project progress
• Identify, anticipate and manage risks
• Implement project quality processes
• Produce and maintain deliverables
• Oversee validation phases
• Manage testing campaigns and user acceptance (UAT)
• Ensure compliance with contractual commitments
• Monitor project budgets
• Trigger and follow up invoicing phases
• Supervise service delivery
• Manage technical migrations and data migrations
• Coordinate installations, configurations and training
• Provide support during project start-up
• Ensure effective support during critical phases
• Ensure traceability of interventions
• Monitor indicators (tickets, response times, service quality)
• Conduct regular reviews with clients
• Mobilize and coordinate internal resources

GIS Project Manager – Key Accounts

Full-stack Engineer

• Participate in the design and development of the Ciril GROUP software platform
• Develop within a rigorous quality approach, from lines of code to automated regression tests
• Integrate your work with components and solutions from other teams across the company
• Innovate to enhance our software with cutting-edge technologies

Software Engineer

Systems Engineer

• Ensure the Operational Maintenance (MCO) of infrastructures
• Monitor the platform supervision as well as the availability and security of our infrastructures
• Contribute to the automation and optimization of infrastructure operations
• Participate in the management of major technical projects
• Provide customer support
• Track technical actions carried out for clients and produce associated reporting
• Conduct technology watch and proactively propose improvements
• Write documentation and implement ISO27001 processes as part of a continuous improvement approach

Systems and Network Engineer

Engineer

• Actively participate in sales activities in coordination with the sales engineers and pre-sales engineers team across the international territory (Europe)
• Identify, open and develop new accounts in targeted geographic areas (Europe – United Kingdom)
• Identify project opportunities through phone prospecting, trade shows, open days and marketing activities
• Organize and take part in trade shows and industry-specific meetings
• Maintain Ciril GROUP's CRM and database with partner/prospect/customer contacts
• Accurately qualify potential partners and clients
• Prepare, in close collaboration with engineers and technicians, solution presentations that address incoming requests
• Promote the software and services offering with distribution partners in EU countries and the United Kingdom
• Implement and carry out the necessary steps to persuade partners, clients and prospects
• Negotiate contracts and proposals
• Support partners in their commercial activities
• Build, consolidate and manage a network of distribution partners, VAR integrators or technology partners
• Implement QA follow-up to ensure customer satisfaction

GIS Sales Engineer, Europe

• Piloter l'intégration des nouveaux clients GEO jusqu'à la mise en service des applicatifs
• Suivre les périodes de tests, de Validation D'Aptitude et de Vérification de Services Réguliers
• Mettre en place les livrables techniques avec les équipes de développement
• Assurer des prestations de tests, d'installation, de mise en œuvre et de formation sur nos outils
• Assistance technique téléphonique auprès des utilisateurs
• Réaliser des séminaires et contribuer à l'amélioration continue de nos solutions

Application Support Technician

GIS Project Manager – Key Accounts

Software Engineer

Systems and Network Engineer

GIS Sales Engineer, Europe

Chef de projet SIG