Deliver prompt and effective technical support to end-users through phone, email, and in-person interactions.
Troubleshoot and resolve hardware and software issues to minimize downtime and ensure continuous operations.
Install, configure, and maintain computer systems, applications, peripherals, routine updates and security enhancements.
Provide remote support and troubleshooting, ensuring consistent IT experience for all employees, regardless of location.
Keep accurate records of IT assets, service requests, and resolutions; maintain detailed documentation for IT operations.
Collaborate with various departments on technology upgrades, system migrations, and new deployments.
Stay abreast of the latest industry trends and technologies; suggest improvements to enhance system performance and user satisfaction.
Perform additional duties as needed to support the IT department.
Manage equipment assets and licensing.
Log, escalate, and follow up on IT-related issues and support calls; communicate and monitor corporate office systems standards.
Other duties as assigned.

Requirements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootinghardware issuessoftware issuesinstallationconfigurationmaintenanceremote supportdocumentationIT asset management

Soft Skills

communicationcollaborationproblem-solvingcustomer serviceattention to detail