Circula

Account Manager

• Build long-term relationships with your client base and create value in all interactions
• Identify and qualify customers for upselling and cross-selling opportunities and independently conduct product demos
• Identify customer issues, advise on escalations, and provide solutions to minimize churn
• Manage customer contract renewals, prepare proposals, and negotiate pricing
• Track customer issues and needs and provide feedback to improve customer satisfaction (e.g., NPS)
• Contribute significantly to the ongoing development of our products and collaborate cross-functionally with teams such as Sales, CSM, Product, and Marketing

Senior Account Manager