Prioritize customer issues across our email channels.
Ramp up during an onboarding phase, and eventually provide hands on support for Circle Plus communities.
Become an expert on the Circle product, along with our internal staff admin tool.
Advise creators on practical solutions as they launch and build their communities.
Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
Escalate feedback to inform and improve our product.
Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
Identify trends from customer inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.

Requirements

Strong alignment with our values, find our values on our career page if you haven’t read up on them yet.
You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
3+ years of experience in a technical support role, ideally in SaaS.
Strong written and verbal communication skills.
You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap.
You're skilled at understanding and implementing technical workflows at a fast pace.
You love understanding customer needs, and get satisfaction out of being extremely helpful.
You are a team player, and thrive in a collaborative work environment.
You enjoy learning new topics, and are eager to embrace new product developments.

Benefits

Fully remote: work from anywhere in the world!
Autonomy and trust to do your job: we care about outcomes over everything else.
Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.
Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.
Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!
Parental leave for parents expanding their family, or just starting one.
Home office stipend to help you get up and running.
Learning & development stipend to help you level up your professional skills.
Annual bonus potential for roles that don't already receive variable income or commission.
Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingSaaScustomer issue prioritizationproblem-solvingtechnical workflowscommunity buildingproduct knowledge

Soft Skills

communicationcollaborationcustomer serviceteam playeradaptabilityproactivelearning agilityalignment with company values