Director, Global Center of Excellence
Circle K
full-time
Posted on:
Location Type: Office
Location: Charlotte • Florida • North Carolina • United States
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Job Level
About the role
- Define and deliver the global Merchandising training and capability strategy with the Head of Global Merchandising Excellence.
- Build and manage the annual Merchandising Training Plan and budget, including setting annual learning requirements, training schedules, monthly forums, and on‑demand training.
- Plan, organize, and facilitate learning & development programs; measure training effectiveness and continuously improve the learning infrastructure.
- Partner with Global Merchandising, Business Units (BU) and cross‑functional leaders to identify skill, process, and capability gaps.
- Integrate new Merchandising tools, processes, and ways of working into Category Management into training curricula.
- Collaborate with Global HR to support Emerging Leaders and other corporate programs.
- Enable sharing of best practices and insights across regions and teams, and facilitate change management efforts for critical Merchandising initiatives.
- Identify job profiles and core competencies for the Category Management and Merchandising functions.
- Support onboarding and new‑hire training.
- Maintain relationships with internal and external partners, industry experts, and vendors to keep training programs current and in alignment with company strategy.
- Develop and maintain end‑to‑end process documentation for Merchandising, establishing a governance framework with clear ownership and accountability.
- Provide leadership and mentorship to one direct report responsible for executing ongoing training and development programs.
Requirements
- Bachelor’s degree in Business, Merchandising, Marketing, Retail Management, or related field; Master’s or certifications are an asset.
- 7–10 years of experience in Category Management, Merchandising, or related roles, with demonstrated success in executing category and/or merchandising strategies.
- Experience designing and delivering training programs, workshops, or presentations in a formal learning, onboarding, or internal development capacity.
- Good understanding of talent management, succession planning, training methodologies, and organizational development practices.
- Proficiency in applying appropriate training and change management frameworks tailored to project needs.
- Demonstrated ability to work effectively with senior executive leadership and cross‑functional teams to drive organization‑wide change.
- Excellent written and verbal communication skills, with the ability to simplify complex concepts into compelling training materials or presentations.
- Advanced proficiency in Microsoft Office, particularly PowerPoint, and familiarity with SharePoint and other learning or communication platforms.
- Experience managing, mentoring, and developing team members.
- Flexibility to work across global time zones.
- Ability to travel up to 15% of time, including internationally; valid passport and travel documentation required.
Benefits
- Professional development opportunities
- Annual Merchandising Training Plan
- Flexible work environment
- Mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Category ManagementMerchandisingTraining program designChange management frameworksTalent managementSuccession planningOrganizational developmentTraining methodologiesProcess documentationBudget management
Soft Skills
LeadershipMentorshipCommunicationCollaborationOrganizational skillsFlexibilityAbility to simplify complex conceptsRelationship managementFacilitationContinuous improvement
Certifications
Bachelor’s degreeMaster’s degreeCertifications in MerchandisingCertifications in Training and Development