Circit

Technical Support Specialist

Circit

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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About the role

  • Deliver a consistently strong customer experience by providing clear, timely, and confident communication, even during complex or long-running issues
  • Build customer trust through ownership, transparency, and expectation-setting (what we know, what we’re doing, and when we’ll update next)
  • Own Tier 2 technical support tickets end-to-end, including customer communication and closure
  • Investigate and diagnose integration, data quality and connectivity issues using internal tools, logs, and platform signals
  • Provide clear customer updates: impact, next steps, realistic timelines, and resolution status
  • Coordinate with external banks/providers to progress long-running issues and unblock customers
  • Create high-quality engineering escalations (clear reproduction steps, evidence, impact) when required
  • Work closely with Product and Development teams to stay aligned on new integrations, changes, and known issues
  • Identify recurring issues and contribute to improving processes, documentation, and internal tooling

Requirements

  • 2+ years experience in technical support, product support, implementation, or a similar customer-facing technical role
  • Strong troubleshooting and root-cause analysis skills
  • Excellent written communication (you can explain technical issues simply and confidently)
  • Comfortable collaborating with Development and Product teams in a fast-moving environment
  • Experience supporting integrations, APIs, or data pipelines
  • Familiarity with REST APIs, authentication concepts (OAuth), webhooks
  • Experience working in a ticketing environment (Intercom, Zendesk etc.)
  • Experience working with banks, financial services, or regulated data environments (Nice to Have)
  • Experience managing third-party/provider dependencies (Nice to Have)
  • Ability to use basic reporting/analysis to investigate issues (e.g. filtering, segmenting, spotting anomalies (Nice to Have)
Benefits
  • Competitive salary
  • A small team with a friendly environment that promotes autonomy for you to self-manage your time
  • Hybrid-working and flexible working hours
  • Great opportunity for career progression with hands-on experience
  • Freedom of expression is encouraged
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingroot-cause analysissupporting integrationsAPIsdata pipelinesREST APIsOAuthwebhooksreportinganalysis
Soft Skills
customer experiencecommunicationownershiptransparencyexpectation-settingcollaborationproblem-solvingprocess improvementdocumentationattention to detail