Circana

Client Service Analyst

Circana

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

Assembly

About the role

  • Execute key tasks within the Global Client Service Center, including data input, client communications, data investigations, user administration, and other retail client operational activities.
  • Assist with Unify reporting—covering assembly, delivery, operational queries, and technical troubleshooting to ensure seamless client experience.
  • Help drive revenue growth by delivering high-quality service and accurate data, while consistently meeting team and individual inquiry targets.
  • Excel in a fast-paced, dynamic environment by demonstrating speed, accuracy, and effective ticket management.
  • Work closely with internal technical and commercial teams, ensuring clear communication and robust tracking to support client success.
  • Contribute to product improvement initiatives through testing, feedback, and proactive communication with stakeholders.
  • Promote and develop self-service resources to empower clients and reduce dependency on support.
  • Identify opportunities to enhance Global Client Service Center efficiency and implement practical solutions.
  • Document and report successes regularly to maintain visibility and accountability.
  • Assist in training and development of new employees to ensure smooth integration and performance.

Requirements

  • Bachelor’s degree (Business or a related field)
  • Strong data analysis skills
  • 2-3 years of experience in a (CPG) company or retail environment preferred
  • Advanced Microsoft Office; experience with client ticket management (Zendesk, Salesforce, Jira, etc.)
  • Knowledge of SaaS applications and AI systems is desirable
  • English proficiency; additional languages a plus
  • Ability for evening shift coverage (shift ending at 6PM CST) and weekend on-call rotation
Benefits
  • Inclusivity and belonging environment
  • Flexible work arrangements
  • Continuous learning and growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisclient ticket managementMicrosoft OfficeSaaS applicationsAI systems
Soft Skills
communicationteamworkproblem-solvingtime managementtraining and development
Certifications
Bachelor’s degree