Circana

Client Service Consultant

Circana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,000 - $155,000 per year

About the role

  • Ensure exceptional delivery of data solutions and strategic insights
  • Build trusted partnerships and lead a client services team
  • Drive continuous improvements in quality and efficiency
  • Elevate client satisfaction and foster collaboration
  • Create innovative solutions with measurable impact
  • Provide superior service leadership
  • Accountable for building rapid rapport with key client contacts
  • Ensure flawless and timely delivery of all restatements
  • Look for opportunities to increase client satisfaction
  • Manage client services team to ensure successful project execution
  • Lead presentations that deliver insightful answers for clients
  • Establish trust based on demonstrated commitment to quality and service
  • Coordinate client solutions across multiple CIRCANA functions
  • Participate in Quarterly Business Reviews and team meetings
  • Find efficiencies to enhance service excellence and productivity
  • Identify and develop new service opportunities

Requirements

  • 3-5 years progressive years of experience
  • Demonstrated ability to successfully manage complex client deliverables
  • Demonstrated experience working with or within a premier Consumer Packaged Goods (CPG) company or industry using syndicated POS/panel data
  • Strong analytic and quantitative abilities, problem solving skills, and attention to detail
  • Excellent organizational skills and written/verbal communication skills
  • Ability to build and leverage mutually beneficial relationships and networks internally
  • Demonstrated resiliency and sound judgment in dealing with business and corporate challenges
  • Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills
  • Demonstrated strong understanding of client issues
  • Ability and willingness to recognize and respond to client needs from a service perspective
  • Manages to budget, understands account financial dynamics, suggests ways to be more efficient
  • Proven ability to consult with clients to influence thinking and drive CIRCANA’s business agenda
  • Flexibility of work schedule to cover night and weekend work when needed
  • Advanced degree is a plus
  • Experience with CIRCANA solutions is preferable, but not crucial
Benefits
  • paid time off
  • medical/dental/vision insurance
  • 401(k) to eligible employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data solutionsstrategic insightsanalytic abilitiesquantitative abilitiesproblem solvingattention to detailproject executionclient deliverablesCIRCANA solutionssyndicated POS/panel data
Soft Skills
client satisfactioncollaborationservice leadershiprelationship buildingorganizational skillscommunication skillsnegotiation skillspresentation skillsresiliencysound judgment
Certifications
advanced degree