Circana

Manager, Client Service Tech

Circana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $77,000 per year

About the role

  • Provide superior service through exceptional management of all aspects of content delivery for client
  • Accountable for building rapid rapport with key client contacts and improving Client Satisfaction and NPS (Net Promoter Score) measurements.
  • Proactively manages communication and expectations with client and cross functional teams
  • Provide on-going Experience and expertise for IRI solutions, data questions, story building, and troubleshooting
  • Effectively synthesizes content written and verbally
  • Serve as liaison between off-shore team, work effectively in virtual settings
  • Ability to plan time around client deliverables and requirements
  • Educate clients on IRI Unify platform, new capabilities, and interpretation of data
  • Indirectly Experience revenue growth, and directly Experience IRI ‘Growth Delivered’ strategy

Requirements

  • BA/BS Degree OR 2 or more years of relevant experience
  • Ability to work in a fast-paced environment, be flexible and welcoming to change
  • Outstanding verbal and written communication skills and professional etiquette
  • Excellent project management and organizational skills
  • Problem solving skills and attention to detail critical
  • Technical mindset with proven technical abilities; experience using Excel, data management tools
  • Demonstrated expertise in translating data and analysis into relevant implications
  • Able to engage in consultative manner with clients
  • Travel as business need dictates (<10%); amount depending upon location of candidate
  • Flexibility of work schedule to cover night and weekend work when needed
Benefits
  • paid time off
  • medical/dental/vision insurance
  • 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementproject managementdata analysiscontent deliveryclient satisfactionNPS measurementtroubleshootingstory buildingtechnical abilitiesconsultative engagement
Soft Skills
communication skillsorganizational skillsproblem solvingattention to detailflexibilityadaptabilityrapport buildingprofessional etiquettetime managementteam collaboration
Certifications
BA/BS Degree