Circana

Manager, Client Service Tech

Circana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $77,000 per year

About the role

  • Provide superior service through exceptional management of all aspects of content delivery for client
  • Accountable for building rapid rapport with key client contacts and improving Client Satisfaction and NPS (Net Promoter Score) measurements.
  • Proactively manages communication and expectations with client and cross functional teams
  • Provide on-going Experience and expertise for IRI solutions, data questions, story building, and troubleshooting
  • Effectively synthesizes content written and verbally
  • Serve as liaison between off-shore team, work effectively in virtual settings
  • Ability to plan time around client deliverables and requirements
  • Educate clients on IRI Unify platform, new capabilities, and interpretation of data
  • Indirectly Experience revenue growth, and directly Experience IRI ‘Growth Delivered’ strategy

Requirements

  • BA/BS Degree OR 2 or more years of relevant experience
  • Ability to work in a fast-paced environment, be flexible and welcoming to change
  • Outstanding verbal and written communication skills and professional etiquette
  • Excellent project management and organizational skills
  • Problem solving skills and attention to detail critical
  • Technical mindset with proven technical abilities; experience using Excel, data management tools
  • Demonstrated expertise in translating data and analysis into relevant implications
  • Able to engage in consultative manner with clients
  • Travel as business need dictates (<10%); amount depending upon location of candidate
  • Flexibility of work schedule to cover night and weekend work when needed
Benefits
  • paid time off
  • medical/dental/vision insurance
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data managementproject managementdata analysiscontent deliveryclient satisfactionNPS measurementtroubleshootingstory buildingtechnical abilitiesconsultative engagement
Soft skills
communication skillsorganizational skillsproblem solvingattention to detailflexibilityadaptabilityrapport buildingprofessional etiquettetime managementteam collaboration
Certifications
BA/BS Degree