Co-lead work to accelerate Global Client Service Center AI/Automation efforts
Design and deploy standardized processes and procedures
Understand, use, and communicate new technology capabilities and train others
Drive creative techniques, tools, and processes to improve all aspects of team performance
Independently lead and own execution aspects of expanding GCSC client support base
Establish and track critical metrics to measure progress against AI/automation and quality initiatives
Develop and leverage strong, collaborative relationships with all Circana business units
Develop and own process migration plans between systems and processes
Identify areas of improvement and prioritize based on company and/or client impact
Ensure compliance with standard operational procedures to maintain efficiency and effectiveness
Develop and communicate status reports to update and measure performance internally
Train and mentor team members outside of your direct reporting structure

Requirements

2-3 years of related experience
Experience with Python, SQL, or other programming languages a plus
Bachelor’s degree; preferably in business or STEM related field
Strong project management and process skills
Experience leveraging AI to improve and/or automate deliverables or processes
Demonstrated ability to learn and utilize various computer software, including MS Co-pilot and Excel
Confident working with large datasets and translating analysis into relevant implications
Able to engage in consultative manner with clients when helping solve/manage content deliverables
Working knowledge of Unify Checkout application and Circana user-group architecture a plus
Experience with retail and/or CPG is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

PythonSQLAIautomationproject managementprocess skillsdata analysisprocess migration

collaborative relationshipscommunicationmentoringconsultative engagementproblem-solving