Circadia Health

Senior Customer Success Manager

Circadia Health

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $120,000 - $180,000 per year

Job Level

Senior

About the role

  • Own client relationships across a defined regional portfolio of SNF partners, serving as the primary point of contact post-sales.
  • Drive renewals, expansions, and upsells to achieve net revenue growth targets.
  • Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes.
  • Spearhead implementation to ensure the client is set up for success day one onwards.
  • Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews.
  • Monitor account health and utilization data to proactively identify risk or opportunity.
  • Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes.
  • Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency.
  • Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions.

Requirements

  • 7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaS
  • Proven track record managing multi-site healthcare clients or long-cycle B2B renewals
  • Confident and professional communicator who builds trust quickly at the executive and clinical levels
  • Strategic thinker with a consultative sales approach and strong analytical instincts
  • Comfortable traveling across the country (approximately 50%)
  • Excited by Circadia’s mission to transform patient care through intelligent monitoring and automation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successenterprise relationship managementB2B renewalsdata analysisCRM managementclient strategy developmentimplementation planningtraining deliverypipeline forecasting
Soft Skills
communicationtrust buildingstrategic thinkingconsultative salesanalytical skillscollaborationproblem-solvingrelationship managementclient engagementadaptability