CIRA - Italian Aerospace Research Centre

DevOps Engineer

• Lead, coach, and develop a high-performing team of SRE and Platform Specialists responsible for the reliability, scalability, security, and operational excellence of CIRA's registry platforms and supporting technology services.
• Define and execute the platform and site reliability strategy, aligning priorities and investments with organizational objectives and customer needs.
• Drive the design, operation, and continuous improvement of scalable, resilient, cloud-native platforms using public cloud technologies such as AWS.
• Champion automation, infrastructure as code, GitOps, CI/CD, and self-service platform capabilities to reduce manual effort, operational toil, and engineering bottlenecks.
• Establish and continuously improve observability, monitoring, alerting, and dashboarding practices to provide clear visibility into platform health, service reliability, and customer-impacting issues.
• Lead incident management for high-severity events, providing incident command, stakeholder communication, root cause analysis, and driving follow-up actions that strengthen long-term platform resilience.
• Collaborate with engineering, security, support, compliance, and business stakeholders to establish priorities, balance risk, and deliver platform improvements that support registry operations and organizational goals.

Manager, Platform & Site Reliability

Administration

• Oversee the storage, compute, virtualization, monitoring, logging and alerting infrastructure
• Install, configure, and troubleshoot hardware and software components
• Collaborate with various teams within business units including security, networking, system administration and helpdesk
• Work on projects with various teams across the organization, vendors and stakeholders, eliciting and documenting requirements and contributing to project plans
• Administer backup systems and regularly test recovery procedures
• Maintain the lifecycle of IT assets, including planning, acquisition, deployment, and decommissioning
• Identify risks, opportunities, and areas for improvement within CIRA's IT environments
• Track and prioritize tasks, issues, incidents, and backlog items using ticket management system
• Coordinate maintenance and support tasks with 3rd party suppliers
• Manage the technical tools that all business units use to develop, support, and maintain our internal and external facing products
• Oversee licensing compliance and renewals for IT infrastructure tools
• Manage OS provisioning and OS level patching
• Operate and maintain virtual, physical, and cloud infrastructure
• Implement and execute change management and incident response processes in alignment with ISO 27001:2022 policies, controls, and procedures
• Participate in the after-hours on-call rotation
• Travel to data centers located in Toronto and Montreal as necessary

Infrastructure Administrator

Solutions Engineer

• Lead and coach the professional services and technical solutions team while actively contributing to service delivery and customer engagements
• Oversee professional services delivery to drive customer satisfaction and successful project outcomes; serve as the senior point of contact for key clients and stakeholders
• Drive efficient, high-quality service delivery across implementation, consulting, and support; maintain service standards and support sales with technical expertise
• Troubleshoot and resolve technical issues promptly and effectively
• Guide customers through product demonstrations, setup, and configuration of cybersecurity solutions
• Design and deliver training sessions and workshops to enable effective use of product features and benefits
• Monitor key performance indicators related to deployment and product usage
• Produce reports, technical guides, and presentations that demonstrate service value and effectiveness
• Build and maintain strong customer relationships to understand needs and provide proactive support
• Communicate clearly in English and French with both technical and business stakeholders
• Collaborate with cross-functional teams to improve service delivery systems and processes
• Develop onboarding and product customization processes, including supporting documentation

Technical Solutions Manager

Product Manager

• Define, communicate and execute product roadmaps aligned with CIRA’s strategic priorities for cybersecurity products and services
• Lead early-stage product discovery, platform evolution and decision-making for new cybersecurity capabilities, integrations and services
• Define product requirements and success metrics informed by customer feedback, threat trends, market analysis and operational insights
• Identify opportunities to leverage DNS technology to facilitate improved security for end users and business networks alike.
• Work cross-functionally with engineering, security operations and partners to deliver secure, resilient and accessible product experiences
• Balance long-term platform strategy with near-term delivery, helping teams make informed trade-offs in a fast-evolving threat landscape
• Collaborate with channel partners, managed service providers and internal stakeholders to support product adoption and market expansion
• Support go-to-market activities including product positioning, customer engagement and sales enablement for CIRA's DNS offerings
• Support the sales cycle from customer engagement through to successful product implementation
• Act as a subject matter expert, representing CIRA through customer engagements, webinars, conferences, trade shows and other industry events

Senior Product Manager – Network Infrastructure

Security Engineer

• Define, communicate and execute product roadmaps aligned with CIRA’s strategic priorities for cybersecurity products and services
• Lead early-stage product discovery, platform evolution and decision-making for new cybersecurity capabilities, integrations and services
• Define product requirements and success metrics informed by customer feedback, threat trends, market analysis and operational insights
• Identify opportunities to leverage DNS-layer visibility, telemetry and threat intelligence to improve detection quality, automation and customer outcomes
• Work cross-functionally with engineering, security operations and partners to deliver secure, resilient and accessible product experiences
• Balance long-term platform strategy with near-term delivery, helping teams make informed trade-offs in a fast-evolving threat landscape
• Collaborate with channel partners, managed service providers and internal stakeholders to support product adoption and market expansion
• Support go-to-market activities including product positioning, customer engagement and sales enablement for CIRA Cybersecurity Services
• Support the sales cycle from customer engagement through to successful product implementation
• Act as a subject matter expert, representing CIRA through customer engagements, webinars, conferences, trade shows and other industry events

Manager, Platform & Site Reliability

Infrastructure Administrator

Technical Solutions Manager

Senior Product Manager – Network Infrastructure

Senior Product Manager – Cybersecurity