Technical Solutions Manager

CIRA - Italian Aerospace Research Centre

Technical Solutions Manager at CIRA driving cybersecurity and DNS solutions for Canadians and global citizens. Leading a team to enhance digital security and service delivery.

Posted 6/14/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$118,000 - CA$128,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityDNSLinuxMacOS

About the role

Key responsibilities & impact

Lead and coach the professional services and technical solutions team while actively contributing to service delivery and customer engagements
Oversee professional services delivery to drive customer satisfaction and successful project outcomes; serve as the senior point of contact for key clients and stakeholders
Drive efficient, high-quality service delivery across implementation, consulting, and support; maintain service standards and support sales with technical expertise
Troubleshoot and resolve technical issues promptly and effectively
Guide customers through product demonstrations, setup, and configuration of cybersecurity solutions
Design and deliver training sessions and workshops to enable effective use of product features and benefits
Monitor key performance indicators related to deployment and product usage
Produce reports, technical guides, and presentations that demonstrate service value and effectiveness
Build and maintain strong customer relationships to understand needs and provide proactive support
Communicate clearly in English and French with both technical and business stakeholders
Collaborate with cross-functional teams to improve service delivery systems and processes
Develop onboarding and product customization processes, including supporting documentation

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related experience
Strong technical knowledge and experience in deploying and troubleshooting workstations (I.e., Linux, Windows, and macOS) and mobile device applications
Minimum of 5 years experience in technical support or relevant customer-facing role
Minimum of 3 years experience in management of technical resources
Customer-centric mindset with a commitment to delivering exceptional service
Advanced knowledge of XDR, enterprise IT environments, scripting, networking, DNS, or firewall technologies is preferred
Strong communication skills in English (written and verbal); ability to communicate in French is a strong asset
Willingness to travel as needed.

Benefits

Comp & perks

Regular events and social activities
Collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxWindowsmacOSXDRscriptingnetworkingDNSfirewall technologiestechnical supportproject management

Soft Skills

customer-centric mindsetcommunication skillsleadershipcoachingproblem-solvingrelationship buildingcollaborationtrainingservice deliverycustomer engagement

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering