Cira Apps Canada

Customer Success Manager

Cira Apps Canada

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$45,000 per year

Job Level

Junior

About the role

  • Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
  • Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies
  • Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
  • Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
  • Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
  • Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
  • Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
  • Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
  • Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

Requirements

  • Bachelor’s degree preferred or equivalent work experience
  • Proven experience in a Customer Success Manager, Account Management, or related role. SaaS experience preferred
  • Customer focused mindset with a strong commitment to delivering measurable outcomes
  • Experience engaging multiple stakeholders and decision makers
  • Strong analytical skills with the ability to translate data into actionable insights
  • Excellent time management and prioritization skills
  • Problem solving mindset with strong ownership and attention to detail
  • Experience using CRM tools such as Salesforce
  • Working knowledge of Microsoft 365
  • Strong written and verbal communication skills, including the ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations
  • Proactive and self directed, with the ability to independently initiate customer check ins and lead structured business reviews on a monthly, quarterly, bi yearly, and yearly cadence
  • Demonstrated ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories through trusted relationships
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementaccount managementdata analysisROI articulationbusiness impact assessmentonboardingimplementationtraining deliverystakeholder engagementproblem solving
Soft Skills
customer focused mindsetstrong analytical skillstime managementprioritizationattention to detailstrong written communicationstrong verbal communicationrelationship buildingproactiveself-directed