Customer Success Manager
Cira Apps Canada
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$45,000 per year
Job Level
Junior
About the role
- Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
- Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies
- Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
- Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
- Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
- Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
- Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
- Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
- Use data driven insights to clearly articulate ROI and business impact to customer stakeholders
Requirements
- Bachelor’s degree preferred or equivalent work experience
- Proven experience in a Customer Success Manager, Account Management, or related role. SaaS experience preferred
- Customer focused mindset with a strong commitment to delivering measurable outcomes
- Experience engaging multiple stakeholders and decision makers
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent time management and prioritization skills
- Problem solving mindset with strong ownership and attention to detail
- Experience using CRM tools such as Salesforce
- Working knowledge of Microsoft 365
- Strong written and verbal communication skills, including the ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations
- Proactive and self directed, with the ability to independently initiate customer check ins and lead structured business reviews on a monthly, quarterly, bi yearly, and yearly cadence
- Demonstrated ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories through trusted relationships
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementaccount managementdata analysisROI articulationbusiness impact assessmentonboardingimplementationtraining deliverystakeholder engagementproblem solving
Soft skills
customer focused mindsetstrong analytical skillstime managementprioritizationattention to detailstrong written communicationstrong verbal communicationrelationship buildingproactiveself-directed