Customer Support Specialist – SaaS
Cira Apps Canada
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
- Diagnose and troubleshoot technical issues related to our SaaS products and software.
- Assist users with setup and effective use of our applications.
- Document and track support requests in Salesforce Service Cloud.
- Collaborate with product and engineering to escalate and resolve complex issues.
- Gather and relay customer feedback to inform product enhancements.
Requirements
- Experience in customer support, ideally within a SaaS environment.
- Strong problem-solving abilities and keen attention to detail.
- Familiarity with SaaS products and customer support tools.
- Ability to work autonomously and collaboratively within a team.
- Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
- Empathy and patience when handling customer concerns.
Benefits
- Cira Apps is committed to a diverse and inclusive workplace.
- Equal opportunity employer.
- Flexible work arrangements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportcustomer support
Soft skills
problem-solvingattention to detailorganizational skillsempathypatience