Customer Support Specialist
Cira Apps Canada
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇬 Nigeria
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudDNS
About the role
- Provide Tier 1/Tier 2 support for CiraSync On-Premise, CiraSync Cloud, and CiraHub.
- Troubleshoot and resolve issues related to Microsoft Exchange and Active Directory.
- Assist customers with configuration, deployment, and integration of CiraSync On-Premise, CiraSync Cloud, and CiraHub.
- Document solutions and contribute to the internal knowledge base.
- Collaborate with product teams and engineering to escalate and resolve complex issues.
Requirements
- Senior Exchange Administrator experience (Exchange Server 2016 or later)
- Strong understanding of Microsoft on-premises technologies (Active Directory, DNS, etc.)
- Hands-on experience with PowerShell scripting for automation and troubleshooting.
- Excellent communication and problem-solving skills.
Benefits
- Opportunities for professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Exchange Server 2016Active DirectoryPowerShell scriptingtroubleshootingconfigurationdeploymentintegration
Soft skills
communicationproblem-solving