Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions
Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines
Prepare comprehensive procedures in an easily-digestible format for team reference
Configure our solutions using the CipherHealth platform for different customer use cases
Collaborate with the Customer Success and Product teams in the development and design of creative solutions
Create both customer-facing and internal collateral supporting our solutions

Requirements

Adept problem-solving skills with the ability to deconstruct advanced concepts
Exceptional attention to detail and unwavering commitment to excellence
Strong understanding of CRM systems (Familiarity with Salesforce Service Cloud is a bonus)
An enthusiastic mindset for delivering outstanding support experience to our customers via email and phone channels
Comfort in coordinating and delivering on numerous technical projects with varied stakeholders
Innovative thinking with the capacity to determine (in technical terms) diverse stakeholders' requirements
Independent working style, capable of making informed decisions with minimal supervision
Stellar teamwork attitude with effective written/verbal communication skills; ability to connect with both technical and non-technical teams, demonstrating strong empathy and evaluating risks

Benefits

Healthcare that begins on your first day:
Generous company-funding of our health, vision, and dental plans
HSA/FSA plans
Short and Long-Term Disability
Life and Personal Accident Insurance
$40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
Employee Assistance Program (EAP)
Adoption Assistance
Retirement: 401(k) at three months of employment — with a match upon enrollment!
Time away:
Discretionary PTO + 13 paid holidays
Parenthood: Competitive paid parental leave and flexible return to work policy
Recognition:
Generous Employee Referral Program - earn cash for each employee referral that is hired
Yearly Cipher-versary stipend
Ci-Phives - receive public kudos and gift cards from peers and managers
Culture:
CARE2 Values
Monthly All Teams Meetings
Employee Resource Groups such as Rainbow Room and BIPOC Group
Internal Webinars and robust onboarding / training programs
Remote-first team: $50 per month reimbursement in your check for WFH expenses
You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

problem-solvingattention to detailCRM systemstechnical project coordinationcustomer communicationconfiguration of solutionscreative solution designcustomer support experiencetechnical requirements analysis

Soft Skills

commitment to excellenceinnovative thinkingindependent working styleteamworkeffective communicationempathyrisk evaluation