Customer Engagement Specialist
FutureFeed
Cyber Security
Tech Analyst II, Epic Cheers CRM
Cincinnati Children's
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $74,298 - $94,744 per year
Job Level
JuniorMid-Level
About the role
- Analyze, design, support, maintain, enhance, and implement moderately complex systems that improve business operations and employee experience
- Identify resources needed to complete small projects and collaborate with Business Systems Analysts
- Support production environments, application configuration, and enhancements of low to moderate complexity
- Analyze, design, implement, and maintain low to moderately complex systems using business and administrative applications development tools
- Support system testing and document outcomes; participate in technical and code reviews
- Design, write, and prepare complete user and technical documentation
- Provide technical support and problem resolution assistance for production and process issues; troubleshoot and decipher error messages
- Use appropriate change control methods to implement system solutions and follow departmental on-call procedures and Service Level Agreements (SLAs)
- Deliver outstanding end-user support and collaborate across teams for customer-centered incident management
- Develop and deliver oral and written presentations, training sessions, and instructional seminars; expand knowledge through cross-training and vendor education
Requirements
- Bachelor’s degree OR equivalent combination of education and experience
- Minimum 2 years of work experience in a related job discipline
- Epic Cheers CRM experience and certification (Certification required within 6 months if not already certified)
- Salesforce administration, configuration, or support experience (preferred)
- Strong understanding of CRM workflows in healthcare, marketing, and patient engagement
- Familiarity with project management methodologies (Agile, Waterfall)
- Proven ability to troubleshoot, analyze, and resolve complex technical issues
- Background in process improvement and system optimization within healthcare IT
Benefits
- Medical coverage starting day one of employment
- Competitive retirement plans
- Tuition reimbursement for continuing education
- Expansive employee discount programs through our many community partners
- Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
- Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
- Physical and mental health wellness programs
- Relocation assistance available for qualified positions
- Benefits may vary based on FTE Status and Position Type
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system analysissystem designsystem maintenanceapplication configurationtechnical documentationtroubleshootingprocess improvementsystem optimizationCRM workflowsproject management
Soft skills
collaborationproblem resolutioncustomer-centered incident managementoral communicationwritten communicationtraining deliverycross-trainingtechnical support
Certifications
Epic Cheers CRM certification
