Cinch Home Services

Sales

• Identify areas through statistical analysis to determine where service companies are needed and facilitate enrollment process to completion.
• Email new enrollment packages and related correspondence to independent service contractors.
• Negotiate initial labor and equipment rates as well as parts mark-up percentages.
• Ensure that all departmental Sales and quality goals are met or exceeded.
• Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed.
• Develop Relationships with service organizations of the CHS Network and External Networks.

Outbound Sales

Account Executive

• Manage key accounts portfolio.
• Achieve assigned strategic account objectives.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Build and maintain strong, long-lasting client relationships.
• Communicate with major clients on a regular basis and respond to specific queries.
• Suggest solutions and innovative ideas that meet client needs.
• Problem solves open and ongoing internal or external issues for assigned clients and is the main point of escalations.
• Act as the liaison between key customers and internal teams
• Responsible for new client rollout within the organization and coordinate campaign announcements.
• Conduct periodic profitability reviews of assigned clients and identify any corrective action steps.
• Assist in training and coaching new clients as it relates to Cinch products, services, and systems.
• Monitor sales performance metrics
• Responsible for reviewing with the marketing team the effectiveness of campaigns and identifying areas of opportunities to grow the client’s overall profitability.
• Effectively communicate the value of a home warranty to real estate professionals and promote the benefits of home warranty programs.
• Assist clients with questions and inquiries regarding customer coverage.
• Problem solves any issues and assists with claim processes as needed.
• Conduct business during normal business hours and some evenings/weekends — overnight travel may be needed on occasion to service accounts throughout the region.

Real Estate Account Executive

Account Manager

• Identify, Prospect and build a sustainable pipeline of Carriers, Digital Direct Agencies, and Scaled Insurance Partners
• In conjunction with account management and Insurance channel leadership, identify strategic opportunities to expand our offerings in the channel.
• Monitor and analyze the market, competitors, trends, and benchmarks in the industry to identify business opportunities and potential threats.
• Contribute to the channel’s vision and strategy, maintain awareness of marketplace and competitive trends, and recommend areas for improvement.
• Conduct research and prospecting as needed to develop a pipeline that will yield profitable revenue in support of the Company's financial goals.
• Experiment with innovative ways to drive our brand, scale our audience reach, and gain clients/customers.
• Attend networking and industry events to promote Cinch Home Services.
• Prospect and initiate new business sales while building business referral relationships.
• 60-75% Travel – engaging with prospective partners and clients.
• Perform other duties as assigned.

Strategic Partnership Manager – Insurance

Customer Retention Specialist

• Utilize professionalism, communication skills and acquired product knowledge
• Take inbound cancellation calls and handle difficult customer calls
• Capture customer needs and information for data entry
• Handle customer inquiries regarding account status and provide follow-up
• Process customer requests such as cancellations and updates
• Provide customers with available options and additional coverage
• Perform special projects and/or other duties as assigned