Cinch Home Services

Manager

• The Associate Service Network Area Manager is responsible for driving operational, financial, and customer‑experience performance across a network of independent service providers (ISPs) within an assigned geographic territory.
• This field‑based leader serves as the primary liaison between Cinch Home Services and the ISP network, reporting the respective region’s Area Manager, ensuring consistent delivery of high‑quality service, financial discipline, optimized coverage, and continuous provider development.
• Monitor network financials, operational KPIs, customer satisfaction, and coverage trends to identify business risks and opportunities.
• Develop, document, and execute strategic improvement plans to enhance profitability, cycle time, customer outcomes, and territory coverage.
• Conduct data‑driven analysis of claim volumes, severity, technician performance, and service patterns to improve efficiency and reduce cost leakage.
• Maintain frequent, structured B2B engagement with key accounts and service providers to ensure ongoing alignment to goals.
• Conduct regular business reviews, ride‑along visits, and on‑site coaching sessions to elevate service quality, technical performance, and consistency.
• Deliver point‑of‑need coaching on customer experience standards, warranty expectations, pricing accuracy, repair vs. replace reasoning, and ancillary sales opportunities.
• Provide direct support for escalated claims, service disputes, and complex customer situations to ensure resolution aligned with policy and customer satisfaction targets.
• Promote awareness of industry best practices, emerging technical standards, and new product or service expectations relevant to HVAC, plumbing, appliance, and other trades.
• Support the sourcing, onboarding, and activation of new ISPs to meet regional capacity requirements and reduce coverage gaps.
• Ensure provider applications meet compliance requirements, licensing standards, insurance thresholds, and background parameters.
• Prepare new providers for seamless interactions with Cinch systems, workflows, home warranty processes, and claims handling expectations.
• Reinforce adherence to service protocols, safety requirements, jobsite expectations, and consistent quality standards commonly found in field‑service environments.
• Evaluate market conditions, provider capacity, and geographic coverage to identify expansion or performance improvement needs.
• Recommend and execute targeted recruitment strategies, including trade shows, local events, and direct outreach.
• Analyze territories for financial and service‑delivery benefits of adding new trades or strengthening existing provider availability.
• Serve as the regional point of contact to internal teams (claims, customer care, quality assurance, dispatch optimization, and finance).
• Present performance results, root‑cause analysis, and improvement recommendations to leadership.
• Advocate for ISP improvement needs and maintain open communication channels to strengthen long‑term strategic partnerships.

Associate Area Manager, Service Network

• Reporting to the Regional General Manager, the Area Manager oversees members of our independent service network.
• Continually strive to enhance the talents and service delivery of assigned territories (East, Central and West Region).
• Responsible for closely monitoring financials and customer satisfaction in area.
• Serves as the primary liaison between Cinch Home Services and independent member network.
• Continuously monitors network financials, service delivery, and coverage for assigned territories.
• Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery.
• Builds, executes, and monitors plans to achieve favorable business results.
• Regularly visits/contacts territory service providers with the intention of promoting the business relationship.
• Leverages available reporting suite and audits aggregates of claims to identify targets for improvement.
• Delivers and attains regular feedback to service providers and process improvement.
• Provides sales training on point of need and ancillary service offers.
• Acts as a liaison between Cinch Home Services and assigned service providers.
• Assists with claims escalations.
• Assists with onboarding and initial training of service provider.
• Evaluates Service Provider Membership Application to ensure up to date compliance.