Cinch Home Services

Business Development Rep

• Contribute to the development and refinement of go-to-market strategy
• Identify, initiate, and develop new business opportunities
• Utilize solution-selling techniques to position offerings
• Build and manage a strong pipeline of opportunities
• Maintain awareness of industry trends and competitor activity
• Utilize Salesforce.com as the primary CRM
• Develop and maintain strong internal and external relationships
• Lead contract negotiations aligned with company guidelines
• Support the transition of new clients to implementation teams
• Provide regular updates to leadership on pipeline performance
• Conduct market research and prospecting activities

Director, Business Development

Procurement

• Responsible for strategic planning, implementation, and monitoring of the supply chain strategy and parts sourcing process.
• Develop policies, procedures, initiatives, and enhancement suggestions necessary to support the supply chain strategy.
• Use data and facts to help identify risks, manage resources, solve problems quickly and effectively
• Deliver operational excellence and empower employees to provide service resolution and deliver best-in-class customer service.
• Develop policies to increase efficiency throughout the supply chain while ensuring quality; implement subsequent changes to processes.
• Collaborate with other departments and stakeholders to identify and maintain resources needed to establish and provide effective supply chain solutions.
• Responsible for successful reporting, analyzing, and communication of performance surrounding the Parts Sourcing department.
• Establish performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain.
• Analyze current supply chain solutions and procedures; implement improvement to increase efficiency of supply chain and profitability for the company.
• Monitor the performance of distributors, assessing their ability to meet quality and delivery requirements; identify and qualify new suppliers.
• Develop negotiation strategies, and target prices in partnership with other departments and stakeholders.
• Partner with Legal to maintain up to date purchasing agreements and contracts with distributors.
• Lead, manage, and coordinate the daily operation of assigned Sr. Supervisors, Supervisors and associates effectively to provide premier customer and service provider service while meeting/exceeding departmental service levels and productivity goals.
• Provide training, coaching and guidance to supervisors and associates regarding contract information (including denials) and policy/procedure interpretation.
• Responsible for partnering with the independent service provider network and Cinch Service Network Leaders to influence behaviors, identify key trends and recommended corrective solutions of our service network allowing for customer satisfaction, profitability, and service goals to be met or exceeded.
• Proactively improve processes and procedures, streamline workflow, automate manual processes, and drive new projects which improve the customer experience.
• Identify, design, and implement strategies and business solutions that will enhance relations with distributors, independent service providers, and customers ultimately strengthening Cinch’s position within the home services and trade industries.
• Partner with stakeholders across the operations organization to understand areas of opportunity, risks, and dependencies; continuously manage and improve cycle times.
• Demonstrate advanced structured problem-solving skills and system thinking to identify root causes and develop understanding of system-wide impacts to service levels and the claims processes/performance.
• Lead digital transformation for the Parts Sourcing department to create new or modify existing business processes, and customer experiences to meet and exceed business and market requirements.

Senior Manager, Parts Procurement – Supplier Relations

Director

• Develop multi-year channel strategies for Real Estate, Mortgage, Insurance, Utilities, and Emerging verticals.
• Conduct deep market research including TAM/SAM/SOM sizing, competitive benchmarking, pricing analysis, regulatory considerations, and partnership models.
• Identify unmet partner needs, structural inefficiencies, and monetization opportunities within each channel.
• Translate insights into clear strategic priorities and business cases.
• Architect differentiated B2B2C value propositions tailored to each channel.
• Define channel-specific product bundles, pricing strategies, service models, and go-to-market positioning.
• Partner with Product and Operations to design scalable offerings that meet partner requirements and customer expectations.
• Ensure offerings align with profitability thresholds, retention goals, and enterprise growth objectives.
• Lead cross-functional working teams across: Product & Innovation, Marketing & Brand, Sales Enablement, Finance, Legal & Compliance, Customer Experience, and Operations & Technology.
• Translate strategic concepts into actionable roadmaps and defined deliverables.
• Develop financial models and ROI projections for new channel initiatives.
• Drive pilot programs and phased rollouts to validate performance before scaling.
• Serve as strategic advisor to Business Development by providing channel intelligence, developing customized partnership frameworks, and creating differentiated solution narratives.
• Equip Sales and Account Management teams with positioning materials, competitive talking points, and channel-specific playbooks.
• Continuously refine value propositions based on partner feedback and performance data.
• Establish KPIs for channel success including revenue contribution, CAC, attachment rates, conversion metrics, retention and LTV, cost-to-serve.
• Monitor channel performance and recommend structural adjustments.
• Conduct post-launch reviews to improve offering design and scalability.

Director, Business Development

Senior Manager, Parts Procurement – Supplier Relations

Senior Director, Partner Channel Strategy