Service Network Area Manager

Cinch Home Services

Area Manager overseeing independent service network and financials for Cinch Home Services. Responsible for strategic planning, relationship building, and service provider integration.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Reporting to the Regional General Manager, the Area Manager oversees members of our independent service network.
Continually strive to enhance the talents and service delivery of assigned territories (East, Central and West Region).
Responsible for closely monitoring financials and customer satisfaction in area.
Serves as the primary liaison between Cinch Home Services and independent member network.
Continuously monitors network financials, service delivery, and coverage for assigned territories.
Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery.
Builds, executes, and monitors plans to achieve favorable business results.
Regularly visits/contacts territory service providers with the intention of promoting the business relationship.
Leverages available reporting suite and audits aggregates of claims to identify targets for improvement.
Delivers and attains regular feedback to service providers and process improvement.
Provides sales training on point of need and ancillary service offers.
Acts as a liaison between Cinch Home Services and assigned service providers.
Assists with claims escalations.
Assists with onboarding and initial training of service provider.
Evaluates Service Provider Membership Application to ensure up to date compliance.

Requirements

What you’ll need

4-year degree and/or certification/licensing in a commercial/residential service trade
Aptitude of parts and components within residential HVAC, Plumbing, and/or Electrical systems including price points.
3+ years previous management experience with an emphasis on business to business relations.
3+ years leading in a coaching and development environment.
Proven experience in managing or working with field service trades
Ability to review large amounts of data and deduce logical conclusions.
Ability to perform effectively under conditions of variable workload/ priorities.
Ability to express ideas clearly and concisely, both orally and in writing.
Ability to read, understand and summarize contract verbiage such as service provider or home warranty agreements.
Ability to travel 25%+ within assigned area.
Basic PC knowledge, internet usage including proficiency in MS Office applications (Word, Excel, Outlook, Access)

Benefits

Comp & perks

Equal Opportunity Employer
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC systemsPlumbing systemsElectrical systemsData analysisFinancial monitoringService delivery improvementSales trainingClaims managementCompliance evaluationBusiness management

Soft Skills

CoachingDevelopmentCommunicationRelationship buildingProblem-solvingOrganizational skillsAdaptabilityFeedback deliveryConcisenessLogical reasoning

Certifications

4-year degreeCommercial service trade certificationResidential service trade certification