Cin7

Account Manager – Payments

Cin7

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Manage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansion
  • Drive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriate
  • Partner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-ups
  • Conduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionality
  • Support the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new business
  • Collaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experience
  • Provide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requests
  • Contribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scale

Requirements

  • Demonstrated success in account management, customer success, or sales within a B2B SaaS environment
  • Experience managing a high-volume or SMB customer portfolio, balancing growth targets with customer satisfaction
  • Proven ability to meet or exceed revenue, expansion, or retention goals
  • Strong communication skills with the ability to explain payments concepts clearly to non-technical customers
  • A consultative, customer-first mindset with solid commercial acumen
  • Strong organizational and time-management skills; comfortable working across multiple priorities
  • Ability to work independently while thriving in a collaborative, fast-paced team environment
Benefits
  • Competitive benefits, including medical, dental, and vision plans, and a 401K company match program.
  • A flexible PTO policy, allowing you the time you need to recharge.
  • A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • A diverse team, where everyone helps each other, and inclusion is a core value
  • Frequent company-sponsored events so you can get to know your co-workers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successsalesB2B SaaSpayments adoptionupsellcross-sellrevenue expansioncustomer retentioncustomer portfolio management
Soft skills
communication skillsconsultative mindsetcustomer-first mindsetcommercial acumenorganizational skillstime-management skillscollaborative skillsindependenceadaptabilityproblem-solving