Cin7

Engineering Manager

• Set and drive modern engineering standards across development and QA for the Cin7 Omni product, including architecture, quality, security, performance, and automation.
• Provide hands-on technical leadership to help teams solve complex problems and build maintainable systems.
• Partner with senior engineers to shape technical roadmaps, reduce technical debt, and ensure architectural consistency.
• Lead, coach, and develop engineers and QA professionals through clear expectations, feedback, and career growth support.
• Ensure predictable, high-quality delivery by improving execution practices, CI/CD, release readiness, and defect management.
• Collaborate closely with Product, Engineering Operations, DevOps, and Customer Support to align priorities, dependencies, and plans.
• Own and evolve QA strategy, driving shift-left quality and continuous improvement in testing practices and metrics.
• Identify bottlenecks and systemic issues, then lead improvements to workflows, tooling, and engineering maturity.
• Communicate direction, tradeoffs, and risks clearly to both technical and non-technical stakeholders.

Business Development Rep

• Make 3–4 hours of calls/day
• Drive outbound pipeline and revenue growth in North America
• Work cold outbound, closed-lost accounts, recycled opps, and web-engaged leads
• Execute on prioritized accounts delivered by our Clay-powered tiering system
• Move prospects from “not thinking about it” to “tell me more”
• Help test messaging across industries, use cases, and competitive takeouts

Business Development Representative

Product Manager

• Technical Requirement Definition: Translate customer, service & solution partner requirements and business workflows (defined together with the Product Manager) into detailed technical specifications for the development team to execute on our integrations and public APIs.
• Technical Feasibility Assessment: Investigate and document the technical aspects of changes introduced by 3rd parties (strategic & platform partners) that we integrate with and its impact on our connections and public APIs.
• Product Backlog Management: Own and maintain the team's product backlog, including creating, refining, and prioritizing support requests, user stories, epics, and tasks based on business value, technical feasibility, and customer/partner feedback.
• Requirements Elicitation and Definition: Actively works alongside the Product Managers and engages with customers, service & solution partners and internal stakeholders (Sales, Marketing, Customer Success, Support, Onboarding) to elicit and clearly define technical requirements and acceptance criteria.
• AI-Generated Insights: Analyze AI-generated insights to guide the direction of enhancements to our integrations and public APIs.
• Development Team Collaboration: Serve as the primary point of contact for the development team, answering questions, clarifying requirements, and providing necessary technical and business context during sprints to ensure efficient execution. Participates in planning, refinement, demos & retros.
• Stakeholder Communication: Collaborate with the Product Team members to manage expectations and communicate product roadmap prioritization, and release status to internal teams and external stakeholders.
• Acceptance and Quality Assurance: Together with QA define acceptance tests for execution to ensure that completed features meet the specified requirements and maintain a high standard of quality and performance.
• Go-to-Market Support: Collaborate with Product Marketing and documentation teams to ensure successful feature launches, including training internal teams and presenting product demos to internal stakeholders, customers and partners.
• Process & Data Modeling: Develop, document, and maintain process and data models for integrations and public APIs to support clear requirements and prevent the perpetuation of poor business practices.
• Data Security and Compliance: Collaborate with the Security team to ensure that all API integrations adhere to company data security standards and platform-specific compliance requirements.

Product Owner – Technical

Customer Success Manager

• Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success
• Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands.
• Manage a book of business of 450 key accounts, driving retention and product adoption
• Conduct daily customer calls with your book of business, leveraging our tech tools to run tech-touch, human-touch playbooks
• Identify recurring customer challenges and help build scalable solutions, playbooks, and resources
• Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
• Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7
• Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7
• Track customer health, identify risks early, and implement mitigation strategies
• Drive customer accountability by setting clear goals and executing tailored success plans
• Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle
• Resolve customer questions by connecting them with the right internal experts
• Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

Product Marketing

• Develop and implement strategies to effectively engage customers at every stage of the lifecycle, from onboarding to retention and advocacy.
• Create compelling and targeted messaging across various channels (email, social media, webinars, etc.) to communicate product updates, promotions, and educational content.
• Own the strategy, execution, and reporting for upsell campaigns and initiatives targeted at existing customers.
• Collaborate with product management to develop compelling positioning and messaging that resonates with target audiences and differentiates Cin7 in the market.
• Help develop and execute go-to-market plans for new product launches and feature releases, ensuring a cohesive and impactful customer experience.
• Cultivate a community of brand advocates, leveraging programs to incentivize and reward customer referrals, reviews, and testimonials. Support with the procurement and creation of new case studies.
• Collaborate with customer success, sales, product, and other teams to align marketing efforts with overall business objectives and ensure a seamless customer experience.
• Monitor and analyze key metrics related to product adoption, customer engagement, and marketing campaign performance to optimize strategies and tactics.
• Stay informed about industry trends, competitive landscape, and customer needs to inform product development priorities and marketing strategies.

Customer Product Marketing Manager

Account Manager

• Manage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansion
• Drive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriate
• Partner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-ups
• Conduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionality
• Support the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new business
• Collaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experience
• Provide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requests
• Contribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scale

Account Manager – Payments

• Educate our prospects and customers on the value of our products and how we can help scale their business
• Meet quotas for customer upsell and cross-sell by closing opportunities
• Manage renewals proactively for our ARR contract customers
• Proactively build and maintain a healthy pipeline through prospecting and responding to marketing-generated leads
• Manage customer contract changes between products, payment terms, etc.
• Provide detailed and accurate forecasting and maintain CRM/data hygiene
• Contribute to a culture of winning with Individual and team goal achievement
• Active listening, opportunity discovery, professional proposal creation, and presentation
• Conduct a needs analysis/buying influences and determine the customer’s pain points to understand how our solution will solve those needs
• Manage customer expectations to create long term Cin7 fans and a high level of customer satisfaction
• As part of our growing team, you will play an integral role in building, defining, and improving sales processes, strategies, tactics, and more
• Works towards a shared vision, understanding individual and team goals, and contributions connecting to wider organizational purpose
• Pivots between multiple cadences, challenges, and leads workflows seamlessly

Account Manager, EMEA

Account Executive

• Educate our prospects and customers on the value of our products and how we can help scale their business
• Meet quotas for new bookings by closing opportunities
• Proactively build and maintain a healthy pipeline through prospecting and responding to marketing-generated leads
• Provide detailed and accurate forecasting and maintain CRM/data hygiene
• Contribute to a culture of winning with Individual and team goal achievement
• Active listening, opportunity discovery, professional proposal creation, and presentation
• Conduct a needs analysis/buying influences and determine the customer’s pain points to understand how our solution will solve those needs
• Manage customer expectations to create long term Cin7 fans and a high level of customer satisfaction
• As part of our growing sales team, help define and improve sales processes, strategies, tactics, and more
• Works towards a shared vision, understanding individual and team goals, and contributions connecting to wider organizational purpose
• Pivots between multiple cadences, challenges, and leads workflows seamlessly

Marketing

• Own the global partner marketing strategy, supporting and scaling a mature and diverse partner ecosystem (technology (ISV), referral, and strategic partners).
• Develop and execute scalable co-marketing programs that drive partner-sourced and partner-influenced pipeline.
• Lead partner enablement initiatives, including messaging, positioning, and go-to-market materials.
• Collaborate closely with Sales and Product teams to align marketing initiatives with revenue goals.
• Track, analyze, and report on partner marketing performance and ROI.
• Scale Cin7’s field marketing strategies, aligned with sales and business objectives globally, across North America, Europe and APAC regions.
• Help plan and execute regional events, industry conferences, partner events, and customer events.
• Partner with Sales, Customer Success, and Product to design field programs that support pipeline creation, deal acceleration, and customer expansion.
• Establish frameworks, processes, and metrics to measure event effectiveness and contribution to revenue.
• Balance strategic planning with hands-on execution, especially as the program matures.
• Lead and mentor two direct reports across partner and field/event marketing.
• Collaborate closely with fellow Marketing team members on campaign concepts, messaging, content, creative, promotion, and optimization.
• Partner with Sales, Product, and Customer Success teams to incorporate product priorities and customer insights into programs.
• Serve as a key marketing partner to senior leadership, providing clear strategy, insights, and performance reporting.
• Manage budgets, timelines, and priorities across both functions.

Director of Partner – Field Marketing

Support Engineer

• Your main duty is to interact with customers and resolve customer queries via our channels of support
• You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause
• We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve

Cin7

Engineering Manager

Business Development Representative

Product Owner – Technical

Customer Success Manager

Customer Success Manager

Customer Product Marketing Manager

Account Manager – Payments

Account Manager, EMEA

Account Executive

Director of Partner – Field Marketing

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist