Cin7

Technical Support Specialist

Cin7

full-time

Posted on:

Location Type: Hybrid

Location: Colombo • 🇱🇰 Sri Lanka

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Job Level

Mid-LevelSenior

About the role

  • Your main duty is to interact with customers and resolve customer queries via our channels of support
  • You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause
  • We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve

Requirements

  • Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment
  • Exceptional Customer Support skills
  • Excellent written and verbal communication skills
  • Relevant education in Business/Commerce, Accounting or similar experience is desirable
  • Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous
Benefits
  • Hybrid work environment
  • Work From Anywhere for 30 days in a six month period
  • Celebrate your birthday with a paid day off
  • A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • Recruitment referral bonus
  • Work for a Great Place to Work®

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer supporttroubleshootingproblem solvingwritten communicationverbal communication