CIGAM Software de Gestão

Support Engineer

• Receber e solucionar as solicitações de suporte na operação do Cigam Varejo, com foco na solução da dúvida do cliente e no menor tempo possível;
• Orientar o cliente, diminuindo as suas dúvidas e propondo soluções, em produto e serviços, que visem o melhor aproveitamento dos recursos do sistema;
• Encaminhar os chamados de suporte às pessoas responsáveis, sempre que a solução depender de outro setor ou área;
• Sugerir, apoiar e auxiliar na melhoria, manutenção e controle de qualidade do CIGAM Varejo sempre que solicitado.

Analista de Suporte

Software Engineer

• Analyze requirements gathering and systems analysis to understand what needs to be done, applying the best programming strategy as determined by the Business Analyst and Systems Analyst, respectively;
• Code according to the CIGAM Development Standard (PDC);
• Assist in creating test case automation;
• Test the functionality of programs involved in system changes;
• Document system changes in accordance with MDC requirements;
• Interpret program flowcharts;
• Diagnose problems and define temporary or permanent solutions in line with current treatment policies;
• Maintain the source code and perform code reviews;
• Assist in building teams within the Product and Support areas; support and/or deliver training (virtual and/or in-person) for CIGAM Network partners and internal teams;
• Assist in identifying and directing solution paths and/or alternatives for any issues involving the CIGAM ERP (Functions, Business Rules, Development, Implementation, Sales).

Analista de Suporte

Systems Developer – BI