
Global Process Owner – Sales and Operations Planning
Ciena
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $169,400 - $240,000 per year
About the role
- Design, govern, and continuously improve the end-to-end S&OP process across the enterprise
- Ensure alignment between demand forecasting, supply planning, and operational execution
- Define, standardize, and own the 'To-Be' global S&OP process
- Establish clear process governance, roles, responsibilities, and decision-making rights
- Monitor and report on process performance, driving accountability and transparency
- Serve as the business lead for the implementation and optimization of planning technologies
- Identify opportunities to inject automation and AI/Machine Learning into the S&OP workflow
- Develop and manage a continuous improvement roadmap for the S&OP process maturity
- Collaborate with and influence stakeholders across all regions and functions
- Act as the ultimate Subject Matter Expert for the Forecast to Build process
- Facilitate change and partner with the ETO Change Management team to develop training and support materials
Requirements
- 10+ years of progressive experience in Supply Chain, Operations, or Planning roles
- 7 + years focused on designing, implementing, and running formal S&OP processes on a global scale
- Proven experience as a Global Process Owner or Business Process Owner for a major end-to-end business process
- Deep expertise in Advanced Planning Systems (e.g., Kinaxis, SAP IBP, Anaplan, Oracle) and their integration within a complex ERP landscape
- Demonstrated ability to influence and partner with senior-level executives and leaders across multiple functional domains (Sales, Finance, Operations)
- Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or a related field
- Preferred: Experience with AI/ML applications in forecasting, inventory optimization, or supply chain risk modeling
- Preferable: MBA or Master’s degree in a relevant field
- Preferable: Certifications such as CPIM or CSCP
Benefits
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
S&OP process designdemand forecastingsupply planningprocess governanceautomationAIMachine LearningAdvanced Planning SystemsERP integrationcontinuous improvement
Soft Skills
stakeholder collaborationinfluencechange managementaccountabilitytransparencytraining developmentleadershipcommunicationproblem-solvingstrategic thinking
Certifications
CPIMCSCPMBAMaster’s degree in Supply Chain ManagementMaster’s degree in EngineeringMaster’s degree in Business Administration