Ciena

Global Process Owner – Sales and Operations Planning

Ciena

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $169,400 - $240,000 per year

Job Level

Tech Stack

About the role

  • Design, govern, and continuously improve the end-to-end S&OP process across the enterprise
  • Ensure alignment between demand forecasting, supply planning, and operational execution
  • Define, standardize, and own the 'To-Be' global S&OP process
  • Establish clear process governance, roles, responsibilities, and decision-making rights
  • Monitor and report on process performance, driving accountability and transparency
  • Serve as the business lead for the implementation and optimization of planning technologies
  • Identify opportunities to inject automation and AI/Machine Learning into the S&OP workflow
  • Develop and manage a continuous improvement roadmap for the S&OP process maturity
  • Collaborate with and influence stakeholders across all regions and functions
  • Act as the ultimate Subject Matter Expert for the Forecast to Build process
  • Facilitate change and partner with the ETO Change Management team to develop training and support materials

Requirements

  • 10+ years of progressive experience in Supply Chain, Operations, or Planning roles
  • 7 + years focused on designing, implementing, and running formal S&OP processes on a global scale
  • Proven experience as a Global Process Owner or Business Process Owner for a major end-to-end business process
  • Deep expertise in Advanced Planning Systems (e.g., Kinaxis, SAP IBP, Anaplan, Oracle) and their integration within a complex ERP landscape
  • Demonstrated ability to influence and partner with senior-level executives and leaders across multiple functional domains (Sales, Finance, Operations)
  • Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or a related field
  • Preferred: Experience with AI/ML applications in forecasting, inventory optimization, or supply chain risk modeling
  • Preferable: MBA or Master’s degree in a relevant field
  • Preferable: Certifications such as CPIM or CSCP
Benefits
  • medical, dental, and vision plans
  • participation in 401(K) (USA) & DCPP (Canada) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • company-paid holidays
  • paid sick leave
  • vacation time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
S&OP process designdemand forecastingsupply planningprocess governanceautomationAIMachine LearningAdvanced Planning SystemsERP integrationcontinuous improvement
Soft Skills
stakeholder collaborationinfluencechange managementaccountabilitytransparencytraining developmentleadershipcommunicationproblem-solvingstrategic thinking
Certifications
CPIMCSCPMBAMaster’s degree in Supply Chain ManagementMaster’s degree in EngineeringMaster’s degree in Business Administration