Field Service Engineering Consultant
Ciena
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Manage SIF revenue assurance and oversee inventory shipments, ensuring alignment with quarterly targets.
- Utilize the SIF application to craft Statements of Work (SOW) for flexible resources.
- Conduct capacity and manpower planning for operations across two facilities.
- Drive SIF activities focused on service cost reduction and site-wide performance metrics.
- Lead technical issue resolution and encryption processes while maintaining operational updates.
- Validate technical orders for incoming projects and ensure seamless Sales Engineering integration during FAT projects.
- Collaborate with Services and IT teams to pinpoint change request opportunities and optimize processes.
Requirements
- Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science, or a related field.
- Minimum of 3–8 years of hands-on experience in Optical/Ethernet technologies.
- Proficiency in MS Office Suite and other software applications.
- Availability to travel up to 80% and flexibility to work off-shift hours as required.
- Proven expertise in a service-oriented organization with a strong customer-centric approach.
- Exceptional critical thinking, problem-solving, and decision-making skills.
- Strong written and verbal communication abilities, coupled with a track record of cross-functional collaboration.
Benefits
- Culture focused on prioritizing a flexible work environment
- Empowering individual growth, well-being, and belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SIF revenue assuranceStatements of Work (SOW)capacity planningmanpower planningservice cost reductionperformance metricstechnical issue resolutionencryption processesSales Engineering integrationOptical/Ethernet technologies
Soft Skills
critical thinkingproblem-solvingdecision-makingwritten communicationverbal communicationcross-functional collaborationcustomer-centric approach
Certifications
Bachelor’s degree in Electrical EngineeringBachelor’s degree in Optical EngineeringBachelor’s degree in Computer Science