Ciena

Senior Project Manager, Field Service Engineering

Ciena

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $96,900 - $154,700 per year

Job Level

Senior

Tech Stack

ERPOraclePMP

About the role

  • Lead and manage the Services Project Management team to ensure successful implementation of EF&I (Engineering, Furnish & Installation) deployment projects within customer networks.
  • Drive achievement of service target margins, accurate revenue recognition, and adherence to committed schedules and deliverables, ensuring customer satisfaction in quality and service.
  • Collaborate with pre-sales teams to provide project management expertise for customer proposals and RFP responses.
  • Coordinate across internal teams (Sales, Bid Management, Service Delivery Groups, Finance) and customer project management teams to meet project deliverables and financial targets.
  • Develop EF&I project forecasts based on sales and manufacturing input, ensuring proper planning and addressing deviations in project schedules.
  • Act as the primary point of contact for all project aspects, maintaining close communication with stakeholders and reporting project status to management.
  • Mentor, train, and develop entry-level and less senior Deployment Project Managers, fostering team growth and process improvement initiatives.

Requirements

  • Bachelor’s degree in a related field with 6-8 years of relevant experience, or equivalent combination of education and experience.
  • Advanced degree preferred.
  • Proven expertise in Optical Deployment Project Management.
  • PMP certification considered an asset.
  • Proficiency in Microsoft Word, PowerPoint, Excel, and Microsoft Project; experience with MRP/ERP systems (e.g., Oracle) is a plus.
  • Outstanding planning, scheduling, and coordination skills, along with superior outsourcing management ability.
  • Strong leadership and communication skills, with a customer-focused approach.
Benefits
  • medical, dental, and vision plans
  • participation in 401(K) (USA) & DCPP (Canada) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • company-paid holidays
  • paid sick leave
  • vacation time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Optical Deployment Project Managementproject forecastingplanningschedulingcoordinationoutsourcing management
Soft Skills
leadershipcommunicationcustomer-focusedmentoringteam growthprocess improvement
Certifications
PMP certification