CIBT

Inside Sales

• Directly manage, coach, and motivate a team of Inside Sales Representatives
• Set clear performance expectations across activity, quality, and outcomes
• Run daily/weekly performance rhythms (stand-ups, 1:1s, call reviews, pipeline checks)
• Identify performance gaps quickly and implement targeted coaching or corrective action
• Own day-to-day execution of outbound telesales activity (calls, follow-ups, qualification)
• Ensure consistent application of ICP criteria and qualification standards
• Monitor call quality, messaging, objection handling, and meeting conversion rates
• Track and report on key KPIs (activity, contact rates, meetings booked, pipeline created, conversion)

Inside Sales Manager