CIBT

Director

• Manage and develop a team of engineers, including performance and career growth
• Own the team's Jira board end-to-end: backlog grooming, ticket intake, sprint planning, and velocity tracking
• Drive the roadmap for a legacy-forward .NET portfolio while planning modernization
• Lead efforts toward current engineering standards: CI/CD pipelines, containerized workloads, improved secrets management, and similar platform improvements
• Champion documentation, testing, logging, and observability where gaps exist
• Serve as a capable technical partner, able to read logs, interpret system behavior, and help engineers work through complex problems
• Step in hands-on during production incidents to triage and drive resolution

Technology Director

Inside Sales

• Directly manage, coach, and motivate a team of Inside Sales Representatives
• Set clear performance expectations across activity, quality, and outcomes
• Run daily/weekly performance rhythms (stand-ups, 1:1s, call reviews, pipeline checks)
• Identify performance gaps quickly and implement targeted coaching or corrective action
• Own day-to-day execution of outbound telesales activity (calls, follow-ups, qualification)
• Ensure consistent application of ICP criteria and qualification standards
• Monitor call quality, messaging, objection handling, and meeting conversion rates
• Track and report on key KPIs (activity, contact rates, meetings booked, pipeline created, conversion)

Technology Director

Inside Sales Manager