Analyst, Global Security Operations – Bilingual
CIBC US
contract
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Monitor a high-volume shared mailbox
- Intake and validate requests for images and video
- Triage requests based on urgency and scope
- Collaborate with internal and external partners
- Manage day-to-day escalations and complete quality assurance reviews
Requirements
- Bilingual in French and English
- Strong attention to detail
- Relationship management skills
- Ability to monitor and prioritize tasks
- Experience in security operations or similar environments is an asset
Benefits
- Competitive compensation
- Banking benefit*
- Wellbeing support
- Employee and family assistance programs
- MomentMakers, social recognition program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
attention to detailrelationship managementtask prioritization