Universal Fraud Agent, Bilingual
CIBC US
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Responsible for ensuring the delivery of service to both external and internal customers
- Identify, analyze and conduct investigations of client transactions through credit cards and debit cards
- Use banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients
- Resolve complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas
Requirements
- Experience in COINS/ECIF, PRM, TSYS and CRS is an asset
- Fluency in French and English
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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