Customer Service Analyst
CIAL Dun & Bradstreet
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
Visit company websiteExplore more
Job Level
About the role
- Ensure constant support for clients across the LATAM region, staying attentive to their needs throughout the customer journey.
- Provide personalized, real-time customer support via email, chat, and phone.
- Serve as the first point of contact in the after-sales process, addressing client questions and resolving issues with empathy and efficiency.
- Work as a liaison between inside support areas, as with external customers.
- Adapt quickly to evolving client needs and contribute to delivering a consistently high-quality customer experience.
Requirements
- Completed bachelor’s degree.
- Minimum of 1 year of experience in customer service or call center roles.
- Experience in B2B environments is a plus.
- Advanced level of English (spoken and written).
- Strong skills in multitasking, communication, writing, spelling, teamwork, and performing under pressure.
Benefits
- Positive and encouraging work environment.
- Dynamic company where you can grow as far as your vision and curiosity leads you.
- Competitive compensation and benefits package.
- Hybrid work scheme.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportempathyefficiencymultitaskingcommunicationwritingspellingteamworkperforming under pressure
Certifications
bachelor's degree