Solutions Engineer
CIAL Dun & Bradstreet
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Designing and installing customized software solutions for the customer needs, goals, and technical requirements for the implementation
- Create implementation plans based on gathered requirements
- Lead the implementation process by configuring, installing and integrating the company`s products or services
- Providing post-installation follow-ups, and technical guidance and support during the implementation phase, troubleshooting issues to align with their business process.
- Act as a liaison between the client, sales team, product development, and support teams, ensuring clear and effective communication throughout the implementation process.
- Conduct training sessions for client stakeholders on how to use and maintain the implemented solution.
- Create documentation, manuals, and guides to assist clients in understanding and using the product effectively.
- Testing the performance of the installed system, fixing bugs, and quality checks to ensure that the implemented solution meets client`s expectations and complies with the predefined standards.
Requirements
- Bachelor’s degree, preferably in computer science, engineering or software engineering.
- Fluency in English
- Previous work experience on related areas
- Good communication skills.
- Ability to create big-picture software solutions.
- Ability to present ideas in a clean, user-friendly way.
- Problem-solving skills
- Attention to detail.
Benefits
- Positive and encouraging work environment.
- Dynamic company where you can grow as far as your vision and curiosity leads you.
- Competitive compensation and benefits package.
- Hybrid office / remote work scheme.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software designsoftware installationimplementation planningsystem integrationtroubleshootingquality assurancedocumentation creationperformance testingbug fixing
Soft skills
communicationproblem-solvingattention to detailtrainingclient liaisonorganizational skillspresentation skills
Certifications
Bachelor's degree in computer scienceBachelor's degree in engineeringBachelor's degree in software engineering