Chuck Latham Associates, Inc.

Ecommerce

• Monitor, track, and enforce MAP policy pricing across e-commerce channels including but not limited to Amazon, Chewy, Walmart, Petco, and Petsmart.
• Thoroughly investigate each violation and compliance issue
• Send violation notices and maintain detailed documentation of communications
• Maintain tracker file of violations identified and notices sent.

eCommerce Pricing Administrator, Part Time

• Set up, maintain, and optimize product listings across marketplaces (Amazon, Walmart, Chewy, etc.)
• Ensure all listings follow platform best practices for titles, bullets, descriptions, images, digital assets, keywords and attributes
• Organize and prepare digital brand assets for retailer use, including images, copy, descriptions, supporting marketing materials and price sheets
• Collaborate cross-functionally to develop and refine product page content and brand listings
• Proactively audit product listings, catalog health, and Buy Box status a minimum of 3x per week
• Identify and resolve listing suppressions, content inaccuracies, catalog mismatches and duplications and compliance or policy flags
• Monitor and optimize Buy Box ownership across SKUs
• Document issues and implement corrective actions to maintain account health
• Open, track, and manage cases through platforms including Amazon, Chewy and Walmart
• Coordinate with internal teams to investigate and resolve issues including listings reinstatements, content disputes, brand authority, inventory or catalog discrepancies, and compliance related flags
• Maintain detailed documentation and ensure timely resolution of all cases
• Assist with core merchandising activities, including catalog setup and SKU creation, price maintenance and updates, and promotional setup and execution
• Support product launches, updates, and lifecycle changes

eCommerce Account Administrator

Administration

• Provide critical operational, administrative, and coordination support to Account Managers
• Manage a portfolio of smaller, lower‑complexity customer accounts
• Ensure a high‑quality customer experience
• Log activities, maintain contacts, ensure timely/accurate reporting and documentation
• Schedule meetings, create agendas, capture notes/action items; coordinate travel logistics
• Draft and format proposals/decks, maintain templates, manage versions and approvals
• Support promo planning, timelines, and trade show logistics and materials
• Track sales/expense budgets; compile reconciliations and summaries
• Log issues, route internally, track status, escalate to AM as needed
• Independently manage a defined portfolio of smaller or lower‑complexity customer accounts
• Serve as the primary day‑to‑day point of contact for assigned accounts
• Ensure accurate order execution, issue resolution, and service continuity
• Maintain strong customer relationships through responsiveness, professionalism, and reliability
• Identify account activity, issues, or growth indicators and communicate appropriately to Account Managers
• Maintain accurate CRM records for all owned accounts, including notes, activity tracking, and documentation
• Escalate matters that exceed scope, complexity, or defined authority levels

Account Administrator

Controller

• Serve as the senior finance leader for the organization and an active member of the Senior Leadership Team
• Provide financial insight, analysis, and recommendations to executive leadership
• Establish, maintain, and enhance accounting policies, procedures, and internal controls
• Oversee the overall integrity of the general ledger, financial statements, and financial reporting
• Lead and oversee all core accounting functions
• Ensure accurate and timely financial close processes
• Own short‑ and long‑term cash flow forecasting and monitoring
• Prepare borrowing base certificates, compliance certificates, and required reporting
• Manage lender relationships, audits, and due diligence processes
• Lead the stabilization, improvement, and modernization of finance processes
• Identify and implement process improvements that reduce manual effort
• Lead, develop, and support the accounting team
• Prepare monthly financial statements, forecasts, and management reports

Operations

• Lead, and develop a high‑performing operations team, including onsite and remote employees, by coaching and mentoring managers to strengthen leadership capability and decision‑making
• Establish bench strength and succession readiness across the operations organization to ensure leadership continuity and scalable growth
• Drive operational performance and excellence by establishing and improving KPIs across all process paths, fostering a culture of ownership and continuous improvement, ensuring SOP implementation and adherence, and developing documented processes that increase efficiency and effectiveness
• Maintain knowledge of customer compliance requirements in relation to product specifications and shipping
• Implement and manage operational reporting and visibility through KPI dashboards and reporting rhythms, including weekly inventory and supply‑chain reports and monthly KPI reviews covering warehouse and freight costs, fulfillment performance, quality, and inbound/outbound logistics, with trend analysis and actionable improvement recommendations
• Establish and enforce scalable, repeatable SOPs across operational functions, ensuring cross‑functional alignment, consistent execution, and adherence while strengthening supply‑chain resiliency and risk‑mitigation strategies
• Oversee regulatory compliance and audit readiness, including pet product and Rx distribution requirements, by maintaining compliant infrastructure (licensing, storage controls, regulatory processes), documentation integrity, and up‑to‑date knowledge of customer compliance requirements related to product specifications and shipping
• Lead demand forecasting, supply planning, and vendor management by integrating sales forecasts, retailer consumption data, sales history, and vendor capabilities to maintain optimal inventory levels and support systematic customer order management (EDI and other channels)
• Optimize inventory performance and working capital by closely monitoring inventory levels, ensuring 99%+ inventory accuracy, identifying underperforming areas, and improving inventory turns and landed cost through data‑driven analysis and corrective actions
• Oversee end‑to‑end customer order management and systems enablement, including EDI and other order channels, by leading ongoing automation initiatives, improving processes, and optimizing ERP utilization (e.g., Sage 100, Scanco or similar platforms)
• Build and maintain scalable operational infrastructure, including drop‑shipping capabilities and system integrations to support vendor and retail partnerships, while maintaining and enhancing the Quality Management System (QMS)
• Drive continuous quality improvement and operational resilience by identifying and implementing quality enhancements across product lines while strengthening supply‑chain risk mitigation and resiliency strategies
• Evaluate and execute new operational revenue opportunities, ensuring all initiatives are scalable, operationally sound, and financially viable, while aligning execution with overall company strategy
• Develop and scale 3PL and commerce management services, including pricing models, onboarding processes, SLAs, and profitability controls
• Own operational financial performance by managing budgets, improving gross margin through efficiency gains, reducing operating expenses as a percentage of revenue, and building strategic supplier partnerships that drive cost savings and increased value through effective vendor negotiation
• Represent the supply chain and operations function in cross‑functional initiatives, partnering with Sales, Marketing, E‑commerce, and Finance to support new product launches, market expansions, and overall growth objectives
• Oversee operational reports and tasks are completed accurately and on time for end of month close
• Owns the operational budget and assists in the annual budget planning process

eCommerce Pricing Administrator, Part Time

eCommerce Account Administrator

Account Administrator

Controller

Director of Operations