CHS Inc.

Technical Customer Support Representative, Experienced

CHS Inc.

full-time

Posted on:

Location Type: Office

Location: Beltrami • Minnesota • United States

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Salary

💰 $19 - $30 per hour

Job Level

Junior

About the role

  • Onboarding & Customer Portal Support: Initiate new customer set up and portal access.
  • Monitor set up process and address delays to ensure safety and compliance requirements are completed.
  • Initiate account changes (bank account, address, etc.) as needed.
  • Provide customer information on how to do business with CHS and utilize digital tools.
  • Contracting & Order Support: Provide customers with posted bids and price sheet quotes.
  • Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc.
  • Also, general pricing and invoice/ticket application ownership and questions.
  • Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
  • Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request.
  • Intake payments and provide explanation of how to apply.
  • Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality.
  • Provide general support including location wait times, where to send payment, and hours of location operation.
  • Provide support for 1099 and patronage statement inquiries.
  • Contract Administration: Review contract details provided by sales team to ensure accuracy.
  • Precisely execute contract creation and amendments.
  • Electronic document management.
  • Compile and distribute relevant reports for stakeholders.
  • Monitor contract performance and track form status for compliance.

Requirements

  • 1+ years of experience in Customer Service and Technical Support
  • High School diploma or GED
  • Strong written and verbal communication skills
  • Proficient with MS Word, Excel, and PowerPoint
  • Ability to work extended hours to meet business demands
  • Ability to read, write and communicate in Spanish, preferred
Benefits
  • medical
  • dental
  • vision
  • wellness programs
  • life insurance
  • health and dependent care spending accounts
  • paid time off
  • 401(k)
  • pension
  • profit sharing
  • short- and long-term disability
  • tuition reimbursement
  • adoption assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportcontract administrationbillinginvoice managementdocument managementorder fulfillmentcompliance monitoringdata reporting
Soft Skills
strong written communicationstrong verbal communicationproblem-solvingattention to detailcustomer relationship management
Certifications
High School diplomaGED