Christianity Today

Customer Care & Engagement Specialist

Christianity Today

part-time

Posted on:

Location Type: Remote

Location: Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 - $20 per hour

About the role

  • Respond to customer service inquiries via Zendesk (email, web forms, and phone)
  • Work closely with the customer service representatives at our call center, CDS Global
  • Monitor selected social media channels for direct messages and comments
  • Escalate sensitive issues to the appropriate internal leader using agreed escalation paths
  • Participate in regular check-ins with Operations and Marketing

Requirements

  • High school diploma or equivalent, College degree preferred
  • 1-2 years related experience, phone customer service experience preferred
  • Proficient with Microsoft Word and Excel and Google Suites, experience with using Zendesk is a plus
  • Familiarity with social media tools & platforms
  • Comfortable using a computer, telephone with headset, printer, copy machine, scanner
Benefits
  • CT offers a comprehensive benefits package - check out our careers page to learn more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceZendeskMicrosoft WordMicrosoft ExcelGoogle Suitessocial media toolsphone customer service
Soft Skills
communicationproblem-solvingescalationcollaboration
Certifications
high school diplomacollege degree