Christianity Today

Network Engineer

• Act as the first point of contact for all IT support requests from both in-office and remote employees.
• Provide technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems.
• Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-related issues.
• Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity.
• Set up and configure hardware and user accounts for new hires.
• Manage and document support tickets in a timely and organized manner.
• Manage efficient and thorough on-boarding and off-boarding processes.
• Assist with device inventory tracking, procurement, and asset lifecycle management.
• Ensure remote staff have secure, efficient access to necessary systems and tools.
• Collaborate with external vendors for specialized support or equipment servicing.
• Promote IT best practices and provide informal training or guidance to end users.
• Support the implementation of company security strategies, including: - Enforcing multi-factor authentication (MFA) and strong password policies.
• - Ensuring endpoint protection and security updates are properly deployed.
• - Assisting with user access reviews and permission audits.- Educating users on phishing risks and secure computing practices.
• Other duties may be added to support product and engineering teams as needed, for example, project management or software testing.

IT Help Desk and Network Support Specialist

Chief Operating Officer

• Serve as strategic partner to the COO, anticipating needs and managing complex logistics to enable COO focus on mission
• Manage the COO's complex calendar, balancing meetings, events, and essential work margins
• Serve as the primary communication gateway, handling correspondence and appointments with discretion
• Represent the COO in communications when appropriate
• Act as a strategic liaison between the COO and internal/external ministry partners
• Facilitate relationship management with the COO's direct reports
• Coordinate and prepare for high-profile speaking engagements, including researching opportunities, managing logistics, preparing background materials, and coordinating with organizers
• Support media interactions by preparing talking points, scheduling interviews, and managing related logistics
• Plan and execute domestic and international travel arrangements
• Coordinate internal meetings (monthly Operations team meetings, one-on-ones, annual strategy sessions, semi-annual all-staff retreats)
• Manage regional events and interface with external contractors as needed
• Develop and implement efficient documentation and administrative systems
• Provide comprehensive meeting support through detailed notetaking and follow-up
• Assist with special projects that advance the organization's strategic goals
• Perform additional job-related duties as assigned

IT Help Desk and Network Support Specialist

Executive Assistant – Chief Operating Officer