Christianity Today

Executive Assistant

• Manage complex calendars, strategically balancing meetings, events, and essential work margins
• Serve as the primary communication gateway, handling correspondence and appointments with discretion and professionalism
• Represent CT and the President & CEO in communications when appropriate, maintaining the highest standards of professional representation
• Act as a strategic liaison between the President & CEO and internal/external ministry partners, including Board of Directors, President’s Council and major donors
• Facilitate relationship management with the President & CEO’s direct reports and convene senior administrators to ensure alignment and collegiality
• Coordinate and prepare for high-profile speaking engagements, including but not limited to: Researching and vetting speaking opportunities, Managing event logistics and travel arrangements, Preparing background materials and presentation support
• Support media interactions by helping prepare talking points, scheduling interviews, and managing related logistics
• Plan and execute domestic and international travel arrangements
• Coordinate internal and external meetings, including but not limited to: Mission Advancement fundraising events One-on-one sessions Annual strategy sessions All-staff retreats Regional events, interfacing with external contractors as needed
• Manage and process expense reports, ensuring accuracy, proper documentation, and timely submission for monthly recording and reimbursement
• Prepare and reconcile monthly expense reports for assigned departments, adhering to company policies and budget codes
• Monitor and maintain accurate financial records related to executive expenses, including tracking expenditures against budgets and flagging any variances
• Coordinate and complete detailed expense reporting, including gathering receipts, inputting data into systems (e.g., Concur and Bill), and ensuring all necessary approvals are obtained
• Develop and implement efficient documentation and administrative systems
• Provide comprehensive meeting support through detailed notetaking and follow-up
• Assist with special projects that advance the organization's strategic goals
• Perform additional job-related duties as assigned

Executive Assistant to the President – CEO

Director

• Drive the vision and execution of the CT Leaders initiative from concept through launch and growth
• Develop and implement business strategies with clear metrics for success
• Build CT Leaders into a must-have resource that church leaders are proud to identify with
• Oversee the transition from CT Pastors to CT Leaders, including rebrand and app development
• Recruit pastors, church networks, and thought leaders to participate in and champion the CT Leaders initiative
• Build and maintain relationships across diverse evangelical theological traditions and ethnic communities
• Identify and engage both recognized voices and "hidden Kingdom jewels" as content providers and thought leaders
• Create and facilitate meaningful gatherings for church leaders
• Collaborate with Creative to determine design and direction of content
• Oversee content creation that provides practical tools, insight, and information for congregational leaders
• Ensure content reflects balanced perspectives across the evangelical spectrum and diverse ethnicities
• Maintain theological integrity while fostering CT's "Big Tent" commitment to orthodox evangelicalism
• Perform additional job-related duties as assigned

Executive Director

Systems Engineer

• Maintain CT’s existing robust data management system, perform data audits, and build out/incorporate new integrations for the organization.
• Develop and implement data collection strategies to ensure comprehensive and accurate data gathering from various sources.
• Collaborate proactively with other team members, suggest innovative metrics and construct data pipelines to facilitate advanced analytics as needed.
• Lead and manage the migration of data to/from various systems to ensure data synchronization across multiple platforms.
• Recommend and implement solutions to enhance data security and ensure adherence to privacy policies and regulations.
• Work alongside CT’s finance department to ensure that sales tax is properly collected and oversee transaction files for sales tax remittance.
• Track patterns in the customer service ticket systems and provide marketing automation support related to data integration.
• Perform additional job-related duties as assigned.

Data Systems Architect, Analyst

Journalist

• Report and write news articles for CT with speed and thoughtfulness
• Edit select articles from fellow CT news writers and freelancers
• Discover news that is of interest to CT readers
• Compose and send CT’s daily email newsletter
• Travel for reporting and team meetings
• Speak about CT stories on The Bulletin and other CT podcasts
• Participate actively and knowledgeably in relevant staff meetings
• Perform additional job-related duties as assigned

Senior News Writer

• Manage CT’s news team including editors, writers, and freelancers
• Assign and edit news stories
• Discover news of interest to CT readers
• Ensure content upholds journalistic standards and ethics
• Work with editors to enhance news value and coverage
• Speak about CT stories on podcasts
• Travel for reporting and meetings
• Train freelance journalists and develop workflows

Editorial Director

Customer Support

• Respond to customer service inquiries via Zendesk (email, web forms, and phone)
• Work closely with the customer service representatives at our call center, CDS Global
• Monitor selected social media channels for direct messages and comments
• Escalate sensitive issues to the appropriate internal leader using agreed escalation paths
• Participate in regular check-ins with Operations and Marketing

Customer Care & Engagement Specialist

Sales

• The Director of Sales builds and leads Christianity Today’s (CT) advertising sales function with a strong emphasis on hands-on execution.
• Manage a significant book of business while developing revenue-generating strategies that expand CT’s advertiser base, grow sponsorship revenue, and create integrated media partnership opportunities across CT platforms.
• Drive Advertising Revenue Growth & Sales Process: Own a personal sales pipeline, including prospecting, outreach, proposal development, and closing for key advertisers and sponsors.
• Engage in direct sales efforts as needed to maximize revenue growth, with sensitivity to theological and denominational diversity.
• Sales Function Management: Serve as a hands-on player-coach for CT’s Sales team, overseeing at least one existing salesperson while actively working alongside them on deals and processes.

Sales Director

Growth Marketing

• Drive Member Growth & Retention
• Own the subscription growth and retention roadmap, including goal setting, prioritization, and execution across acquisition, engagement, and churn reduction for CT Magazine, CT Online, CT Pastors, and related digital offerings.
• Design and optimize key subscription lifecycle stages, including registration, onboarding, paywalls, checkout, renewal flows, and win-back journeys for both digital and print products.
• Develop and refine subscription strategies across key channels (web, app, email, internal promotion, partnerships, and paid media) to increase subscriber volume, ARPU, and lifetime value.
• Ensure the Membership Growth function is collectively accountable for acquisition, conversion, and renewal metrics across the subscription portfolio, with clear ownership and visibility into performance.
• Partner with Product and Technology teams to improve conversion funnels and subscriber experiences across CT’s digital properties and apps, including paywall experiences, landing pages, and account management tools.
• Work closely with senior leadership to shape pricing, packaging, offers, and discounts (e.g., annual vs. monthly, bundles, CT Pastors+, print/digital combinations, student and international pricing) grounded in data and mission priorities.
• Lead a structured testing program (A/B tests on pricing, offers, messaging, paywalls, user flows, and renewal experiences) with clear hypotheses, success metrics, and learning loops.
• Implement performance metrics and KPIs to forecast and report on subscription revenue, retention, and customer health, and to inform ongoing strategy and prioritization.
• Serve on relevant project teams as needed, representing subscription and retention interests in product, editorial, and technology initiatives.
• Partner with leadership to support subscription revenue forecasting and scenario planning.
• Membership Growth Team Management & Cross-Functional Collaboration
• Serve as a hands-on people leader for CT’s Membership Growth team, providing day-to-day leadership, coaching, and support to team members focused on legacy subscribers, pastors, and paid media.
• Manage and mentor a small but mighty team working on audience-specific memberships as well as paid media & ecommerce.
• Assist team in prioritization, production and development as leaders in their own areas.
• Create clarity on responsibilities and handoffs across the team, ensuring that each person understands their role in the funnel and how their work contributes to overall membership growth goals.
• Ensure each key audience segment (legacy subscribers, pastors and ministry leaders, and other strategic segments) has a clear strategy, funnel plan, and lifecycle approach,and that your team is equipped and supported to execute those plans well.
• Direct paid media in planning, executing, and optimizing performance marketing campaigns across search, social, display, and other channels in support of subscription acquisition, re-engagement, and ecommerce performance.
• Oversee the integration of ecommerce efforts so that store promotions, merchandising campaigns, and ecommerce initiatives support both direct revenue and subscription journeys.
• Identify skills gaps and development needs within the team and create opportunities for training, stretch projects, and ongoing learning.
• Work cross-functionally, particularly with Analytics, to define and refine channel-level targets (e.g., CAC, ROAS, LTV:CAC, engagement and retention metrics) and ensure each channel’s goals are tied to overall subscription and membership objectives.
• Collaborate with Customer Service to identify and address common subscriber pain points, improve cancellation and save experiences, and inform product and communication improvements.
• Christian Marketplace Engagement & Ministry Stewardship
• Develop deep understanding of the unique Christian audience segments and their needs, demonstrating sensitivity to diverse theological perspectives.
• Ensure membership strategies, offers, and communications are aligned with CT’s theological commitments, editorial voice, and ministry posture.
• Champion ethical practices in subscription growth and retention, including clear value propositions, honest messaging, transparent pricing, and respectful renewal and cancellation experiences.
• Steward subscription relationships as ministry relationships, recognizing members and subscribers as partners in CT’s mission rather than just customers.