Patient Experience Program Manager
ChristianaCare
full-time
Posted on:
Location Type: Hybrid
Location: Newark • United States
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Salary
💰 $41 - $66 per hour
About the role
- Managing and operationalizing performance improvement related projects throughout the Christiana Care Health System under the direction of the Patient Experience leadership.
- Leading project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
- Researching and implementing innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
- Utilizing data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
- Planning, developing, and maintaining work in an organized manner that is consistent with the department leadership and organizational goals.
- Anticipating the needs of customers and addressing these promptly and appropriately.
- Supporting meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
- Preparing, analyzing, and presenting detailed data and project related information to support the work.
- Assisting in developing presentations that provide clear accurate information and are supported with exhibits, Powerpoint presentations, oral and or written reports.
- Performing assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: teamworker.
Requirements
- Bachelor’s Degree required; Master’s preferred
- 5+ years of project management experience
- Experience with health care operations
- Proven success managing large projects using multiple project management techniques
- Experience evaluating and implementing new technology solutions
- Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)
Benefits
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions
- Generous paid time off with annual roll-over and opportunities to cash out
- 12-week paid parental leave
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata analysisbenchmark developmentpresentation developmentLEANSix Sigmahealth care operationstechnology evaluationimprovement methodologies
Soft Skills
leadershipteamworkorganizational skillscommunicationadaptabilitycustomer service
Certifications
Bachelor’s DegreeMaster’s Degree