HR Service Center Representative
ChristianaCare
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • United States
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Salary
💰 $22 - $33 per hour
About the role
- Responds accurately to a high volume of calls demonstrating outstanding customer service skills.
- Receives, investigates and responds to all customer inquiries using knowledge base system.
- Conducts customer call backs within established time frames or provide update on delays.
- Logs detailed and accurate information on calls received in the case management system.
- Interprets and responds clearly and effectively to all verbal or written requests for information.
- Demonstrates sound judgment in escalating employee relations or other HR inquiries to the appropriate content experts.
- Utilizes CCHS heat methodology when service issues arise.
- Stays current on recent federal, state and case law changes through monitoring labor law updates that impact organizations policies and procedures.
- Accesses and proactively recommend solutions when repetitions of individual problems indicate negative trends.
- Conducts exit interviews with all role model staff within established time frames to assist in resolving if corrective action may retain valued staff members.
Requirements
- High school diploma required (Bachelor’s degree preferred).
- Two years’ customer service and Human Resources experience required.
- Previous call center experienced preferred.
- An equivalent combination of education and experience may be substituted.
Benefits
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions
- Generous paid time off with annual roll-over and opportunities to cash out
- 12-week paid parental leave
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecase managementknowledge base systemCCHS heat methodologylabor law updatesexit interviews
Soft Skills
outstanding customer service skillssound judgmenteffective communicationproblem-solvinginvestigative skills
Certifications
high school diplomaBachelor’s degree