ChowNow

Customer Support Representative

ChowNow

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $22 per hour

About the role

  • Managing escalated restaurant partner issues that require experienced judgment and a solutions-first mindset
  • Handling retention conversations with partners who are at risk of canceling, using empathy and product knowledge to find a path forward
  • Supporting account-focused needs including add-on services, account information updates, and platform questions
  • Communicating with partners across phone, chat, and email

Requirements

  • You have experience in customer-facing roles where you've handled escalated, sensitive, or relationship-driven situations
  • You have strong written and verbal communication skills and can adapt your tone based on the situation
  • You're a calm, empathetic communicator who can hold difficult conversations without losing the relationship
  • You're organized and detail-oriented, capable of managing multiple open cases simultaneously
  • You're comfortable working with technology and can quickly learn new tools; experience with Salesforce or similar CRM platforms is a plus
  • You're available to work shifts between 6:00am–7:00pm PT (scheduling varies by time zone — for example, an East Coast-based rep might work 9:00am–6:00pm or 10:00am–7:00pm ET), including weekends
  • You're available to work holidays (with additional benefits for doing so)
Benefits
  • Expected Hourly Rate: $18/hr - $21.55/hr (depending on candidate location)
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • Rock solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program or continuing education reimbursement program
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathycommunicationorganizational skillsdetail-orientedcalm under pressurerelationship managementadaptabilityproblem-solvingcustomer serviceconflict resolution