Enablement Manager
Choice Hotels International
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • Maryland • United States
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Salary
💰 $115,000 - $135,000 per year
About the role
- Design, implement, and manage training and development programs and resources to enhance the skills and capabilities of team members and vendors; determine program effectiveness through franchisee feedback and maintain a culture of continuous improvement
- Maintain and update department SOPs, job aids, resources, and materials to ensure accuracy and relevance
- Collaborate with department leaders, subject matter experts, and vendors to identify training needs and develop customized training plans
- Evaluate training and service offering effectiveness through assessments, hotel satisfaction surveys, and other feedback, making improvements as necessary
- Coordinate cross-functional projects from scope definition to post-project reviews, ensuring timely delivery and capturing lessons learned for future enhancements
- Lead communication and engagement strategies across internal and external channels, creating clear, consistent messaging and managing stakeholder relationships
- Create and manage engaging and informative content for various platforms, including newsletters, websites, resource libraries, and presentations
- Act as the primary point of contact for communication plans and activities, fostering positive relationships with key stakeholders
- Stay current with industry trends and best practices to continually improve programs and service offerings; leverage opportunities to attend industry events and conventions
- Provide hotel portfolio Revenue Management support and service coverage as needed
Requirements
- 5–7 years of Revenue Management experience
- Comprehensive understanding of Revenue Management principles and philosophies, tools, and reports, as well as industry-standard metrics and related reports
- Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, and GDS systems is a plus
- Excellent written and verbal communication skills
- Ability to partner and collaborate with all levels of leadership
- Proficiency in Microsoft Office and SharePoint, especially Word, PowerPoint, and Excel
- BS/BA degree in Hospitality, Business, or related field or equivalent combination of education and work experience
- Revenue Management certification (CHRM or CRME) preferred
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Revenue Managementtraining program designprogram evaluationcontent creationproject coordinationstakeholder managementcustomized training planscontinuous improvementhotel satisfaction surveysassessments
Soft skills
communication skillscollaborationleadershiprelationship managementengagement strategiesorganizational skillsfeedback analysisproblem-solvingadaptabilitycreativity
Certifications
CHRMCRME