Chip - your wealth app

CRM Operations Lead

Chip - your wealth app

full-time

Posted on:

Location Type: Hybrid

Location: Shoreditch • United Kingdom

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Salary

💰 £60,000 - £70,000 per year

Job Level

Senior

About the role

  • Build, test, and deploy non-marketing communications in Braze.
  • Act as the technical point-of-contact for all Braze requirements.
  • Manage user permissions, attributes, and event data within Braze.
  • Collaborate cross-functionally on integrations and requirements.
  • Maintain rigorous QA and monitoring of live automations.
  • Support service and incident escalations with CRM-related actions.
  • Ensure data hygiene, deliverability, and compliance across all CRM operations.
  • Educate and support colleagues on Braze tools and technical best practices.

Requirements

  • Deep technical proficiency with Braze.
  • Understanding of CRM data integrations.
  • Strong understanding of data structures, attributes, and event-based triggers.
  • Experience managing user permissions, roles, and platform governance in Braze.
  • Knowledge of email and push deliverability monitoring.
  • Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
  • Familiarity with QA, auditing, and incident escalation processes.
  • Strong collaboration skills.
  • Confidence in troubleshooting technical issues quickly and independently.
  • Exposure to scripting or query languages a plus.
  • Braze Certification (Admin or Practitioner) highly desirable.
  • Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.
Benefits
  • Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
  • Workplace pension scheme - contributing 5% on earnings up to £50,000.
  • Private medical insurance (medical history disregarded).
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Season ticket loan.
  • Free ChipX subscription for UK-based employees.
  • Flexible working arrangements.
  • 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
  • Annual training budget for courses, workshops, or conferences to help advance your career.
  • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
  • Company laptop.
  • Opportunity to have a huge impact on our product while fast-tracking knowledge, responsibility and skills in a high-growth fintech startup.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BrazeCRM data integrationsdata structuresevent-based triggersuser permissions managementemail deliverability monitoringpush deliverability monitoringscripting languagesquery languagesQA processes
Soft Skills
collaborationtroubleshootingdetail-orientedaccuracyreliabilitygovernanceindependencesupporteducationcommunication
Certifications
Braze Certification (Admin)Braze Certification (Practitioner)