Chime

Senior Manager, Vendor Operations

Chime

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $172,000 - $238,000 per year

Job Level

Senior

About the role

  • Manage and scale Partner (BPO) delivered operations
  • Develop and execute strategies that drive innovation and operational excellence across global partner ecosystem
  • Lead and develop a tenured team of operations managers
  • Analyze performance trends, uncover root causes, and define a forward-looking strategy for support model evolution
  • Own performance of external partners, including SLAs, quality, and operational efficiency
  • Drive accountability and continuous improvement across BPO ecosystem
  • Lead partner governance, performance reviews, and escalation management
  • Influence senior leaders across finance, procurement, operations, and strategy to deliver impact today while building for the future

Requirements

  • Bachelor’s degree in Business, Strategy, or a related field; MBA preferred.
  • 7+ years of experience in strategic planning, partnerships, or program management related to BPOs, particularly in high tech or consulting environments.
  • Strong communication, presentation, and interpersonal skills.
  • Proven strategic thinker with analytical and problem-solving capabilities.
  • Experience in fostering cross-functional partnerships with business, engineering, and product teams.
  • Demonstrated experience in overseeing large programs and creating process improvement workflows
  • Exercise sound judgment in the development of solutions for a dynamic and innovative business
  • Possess outstanding communication skills; you are able to articulate complex concepts in a clear manner
  • Have the ability to work independently and flexibly while ensuring appropriate transparency and escalation when necessary
  • Work for a fast-paced, high-growth organization with regular domestic and international travel.
Benefits
  • Competitive salary based on experience
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • Annual wellness stipend to use towards eligible wellness related expenses
  • In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
  • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic planningprogram managementprocess improvementanalytical skillsproblem-solvingperformance analysisBPO operations managementgovernanceSLA managementoperational efficiency
Soft Skills
communication skillspresentation skillsinterpersonal skillsstrategic thinkingcross-functional collaborationjudgmentflexibilitytransparencyaccountabilityleadership
Certifications
Bachelor’s degreeMBA